Plate IQ

Service Operations Associate at Plate IQ

New York City, San Francisco Bay Area, Remote · Full Time

Plate IQ's mission to transform how restaurants operate with beautiful modern tools and insightful data. At Plate IQ, you would join a diverse team dedicated to bringing the tools and analytics, only available to large chains until now, to every restaurant in the country.

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Job Description

Are you constantly thinking of new ways to help people? Are you the kind of person who loves making people happy? Want to be part of an amazing team at a company that’s setting a new standard for service?
As a Service Operations Associate, you’ll be responsible for solving problems before they exist and creating a magical experience for clients and partners alike. If you’re a Jack or Jill of all trades with a passion for delivering amazing service, this is the role for you!

What you'll do:

Deliver a great experience to customers and their staff via phone and email

Support clients via phone and email, ensuring a seamless Plate IQ experience

Use your multitasking abilities to field requests from multiple users simultaneously

Apply your problem-solving skills to answer questions and make sure our partners get the support they need

Work in a highly collaborative team environment

What's required:

A bachelor's degree or equivalent

A super-positive, empathetic mindset: you see the best in people and know how to bring it out

A great deal of initiative, resourcefulness, and sense of ownership

A passion for improving the lives of people through technology is a must

Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings

Top-notch customer service skills (experience at a service-based company like Apple, Disney, Zappos, etc. is a plus)

Adaptable learner with the ability to thrive in a fast-paced work environment

Flexibility to work some nights and weekends

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What We're Building

Plate IQ is changing how $702B hospitality industry operates. We leverage OCR, machine learning, and real-time analytics to automate the back-office & provide pricing transparency to increase profits in what has notoriously been a low-margin industry. With Plate IQ, restaurants pay invoices, track inventory and understand their spend. We can tell in real time, how much a restaurant is spending on a specific item or better yet how much they should charge to make a profit on a dish when prices of ingredient goes up.

We are process over $2BB of restaurant purchases a year, tracking prices for over 1MM different products from over 30K suppliers. We have meaningful revenues and have doubled our customers in the last 4 months.

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Plate IQ Team

Ram Jayaraman
Co-Founder Plate IQ, Co-Founder @Automatic • Worked at @Research In Motion, @Motorola • Studied at @Rutgers University, New Brunswick
Bhavuk Kaul
Product management experience in Mobile and experience in hospitality operations.
Vidya Sagar S
Entrepreneur. Algorithmist. TopCoder World Finalist. Facebook & Google intern. Backpacker. N00b photographer.
Kyle Johnson
VP of Product Management at Plate IQ Leader focused on building great B2B experiences.
Krishna Janakiraman
Machine Learning / Data Engineer. I like to solve problems using Data and Algorithms.
Branka Lakic
I am a Computer Vision and Robotics Engineer with an M.S. from Duke. I have experience in C++, Python, Matlab, ROS, Linux and developing production-ready code.
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Plate IQ Investors

Tom Kelly
Angel investor in software, life sciences, education. Former investment banker with focus on raising capital. Board member zPREDICTA. MIT Sloan MBA. Irish.
Ted Albrecht
Cofounder @Bodley Group . Seed investor. Three kids. Saint Louisan.
Michael Ducker
Building something new with @Maia Bittner Formally PM for @Twitter , leading various mobile, emerging market, and developer efforts. Started @Digits. @OlinCollege Alum
David Silverglide
Co-founded Mixt Greens; sold to Nestle PE fund, CEO Ecohaus (Catamount) sold to Marjam, Re-acquired Mixt Greens, Co-founder Split Bread
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