Plate IQ

Customer Success Associate at Plate IQ

New York City, Remote · Full Time

Plate IQ's mission to transform how restaurants operate with beautiful modern tools and insightful data. At Plate IQ, you would join a diverse team dedicated to bringing the tools and analytics, only available to large chains until now, to every restaurant in the country.

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Job Description

Do you enjoy wowing customers by building strong relationships and helping drive value? Would you like to play a direct and pivotal role in owning clients’ customer experience? Do you love working in a dynamic environment surrounded by fun, hard-working people?

As a Customer Success Associate, you will be the driving force in helping our restaurants maximize their experience on Plate IQ. In this role, you will own a large book of business, working directly with clients and internal teams with a focus on impacting our customers’ satisfaction by providing a high-quality onboarding experience.

What you'll do:

Work closely with our sales and account management teams to onboard new clients.

Become a Plate IQ product expert and train teams on best hospitality brands to be successful.

Efficiently manage time to focus on essential activities to ensure customer satisfaction and their success on Plate IQ.

Proactively identify and resolve issues that could affect customer satisfaction and loyalty.

Optimize customer accounts by improving engagement, adoption, and overall realized value.

Make recommendations to customers on different ways to increase adoption.

What's required:

Top notch customer service skills

Experience in a customer success, customer service, or post-sales team is a plus

1-2 years professional experience or recent grad with demonstrated academic success and relevant extracurriculars/internships

Stellar communication and interpersonal skills

Strong attention to detail, highly organized, and a quick, curious learner

Motivated self-starter with problem-solving and issue resolution skills

Ability to think on your feet and thrive in a dynamic, start-up environment

Apply Now

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What We're Building

Plate IQ is changing how $702B hospitality industry operates. We leverage OCR, machine learning, and real-time analytics to automate the back-office & provide pricing transparency to increase profits in what has notoriously been a low-margin industry. With Plate IQ, restaurants pay invoices, track inventory and understand their spend. We can tell in real time, how much a restaurant is spending on a specific item or better yet how much they should charge to make a profit on a dish when prices of ingredient goes up.

We are process over $2BB of restaurant purchases a year, tracking prices for over 1MM different products from over 30K suppliers. We have meaningful revenues and have doubled our customers in the last 4 months.

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Plate IQ Team

Ram Jayaraman
Co-Founder Plate IQ, Co-Founder @Automatic • Worked at @Research In Motion, @Motorola • Studied at @Rutgers University, New Brunswick
Bhavuk Kaul
Product management experience in Mobile and experience in hospitality operations.
Vidya Sagar S
Entrepreneur. Algorithmist. TopCoder World Finalist. Facebook & Google intern. Backpacker. N00b photographer.
Kyle Johnson
VP of Product Management at Plate IQ Leader focused on building great B2B experiences.
Krishna Janakiraman
Machine Learning / Data Engineer. I like to solve problems using Data and Algorithms.
Branka Lakic
I am a Computer Vision and Robotics Engineer with an M.S. from Duke. I have experience in C++, Python, Matlab, ROS, Linux and developing production-ready code.
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Plate IQ Investors

Tom Kelly
Angel investor in software, life sciences, education. Former investment banker with focus on raising capital. Board member zPREDICTA. MIT Sloan MBA. Irish.
Ted Albrecht
Cofounder @Bodley Group . Seed investor. Three kids. Saint Louisan.
Michael Ducker
Building something new with @Maia Bittner Formally PM for @Twitter , leading various mobile, emerging market, and developer efforts. Started @Digits. @OlinCollege Alum
David Silverglide
Co-founded Mixt Greens; sold to Nestle PE fund, CEO Ecohaus (Catamount) sold to Marjam, Re-acquired Mixt Greens, Co-founder Split Bread
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