Responsible for engaging and retaining Constant Contact customers using exceptional customer support and negotiation skills. Investigate problems listen to customers and resolve...more customers issues as why they are cancelling while exceeding monthly goals.
- Promptly respond to customer billing inquiries and/or issues via telephone and email. * Customer Support Specialist - Respond promptly and thoroughly to support inquiries...more via telephone, live chat and email. Act as first point of contact for customer inquiries on billing compliance and general questions. Work with customers not in compliance with Constant Contact's permission and anti-spam policies to adopt best practices in becoming a "trusted emailer."
answered phones, completed several tasks using Microsoft Word and ultimately made sure the office ran smoothly. * Direct Care Worker - Direct care work with developmentally...more disabled adults. Duties included assisting with appointments, money management, accessing generic services and community activities which allows them to live independently.
2008 - 2009 (10 months)
* Houseparent - Took care of 5 deaf girls ranging in ages from 9-15 with cochlear implants and hearing aids in the residential program. Allowed them to do activities independently,...more yet also follow the rules of a dorm setting. Made sure they were safe, healthy and ultimately have an enjoyable time in the dorm. I served as their mentor as well. (* I was also a houseparent at the Clarke School in
The Center School (A Crisis Intervention School)
Speech and Language Therapist Assistant
2007 - 2008 (10 months)
- Taught students 1:1, and in language groups who had behavioral, emotional and special needs with speech and language, specifically focusing on receptive and expressive language
I have been in Retention for 3 years and have been either the top performer or 2nd or 3rd performer every month. I made incentives in previous roles such as Billing and customer support as well. I have MVP awards for sports and academic awards as well. I have stood out as an emplyee with Constant Contact helping other departments such as the Training department and have participated in several focus groups.