CoFounder, Head of product, marketing and sales
2010 - 2018 (over 8 years)
Built eCommerce logistics SaaS platform from zero to a multi-million dollar business. Specific focus: ● Product - Defined product roadmap based on market demand ...more - Led UX team to deliver products with a focus on ease of use - Created multiple revenue streams ● Marketing & Sales - Built, executed, recruited for & managed marketing strategies, sales quotas, comp, and team - Developed systems/marketing tech stack for managing automation, data-driven decision making, sales process & SaaS metrics
Developed global strategy to increase vendor marketing funding by $300M for the consumer business ● Built models to assess partnership opportunities based on brand and...more financial proposition to Dell, partner, and consumer ● Enabled global teams for partner engagement strategies and establish contract objectives ● Presented recommendations to business executives to ensure alignment of strategy and financial impact to their P&L
Global Operations and Quality Consultant
2006 - 2008 (about 2 years)
Managed product quality for $1B Dell/EMC storage business. ● Streamlined product operations across the supply chain and technical support teams to deliver $4M savings in...more warranty costs and 34% improvement in customer satisfaction ● Instituted global reverse logistics process reducing issue resolution time by 60% ● Collaborated with management to develop predictive warranty cost models for return forecasting andcustomer satisfaction trends
Systems Test Engineer
2003 - 2006 (almost 3 years)
Led engineering teams on product qualification projects with $50K to $1M budgets. ● Developed project plans for scope, resources, cost, and schedule. Managed operations...more and performance evaluations of team ● Managed capacity expansion - designed curriculum and training schedules to recruit 30 engineers ● Partnered with senior management to establish project tracking and control systems.
Built an eCommerce logistics and fulfillment SaaS platform from zero to a multi-million dollar business. Responsibilities span all areas of the business but specifically focused on growth (revenue and customer acquisition) and product strategy
As a strategy intern at Dell, Developed global strategy to increase vendor marketing funding by $300M for the consumer business.
Managed product quality for $1B Dell/EMC storage business.
As an engineer led engineering teams on product qualification projects with $50K to $1M budgets.