OwnerListens provides real time, platform-agnostic, messaging between businesses & customers.
1. Text messaging (SMS/IM) is people's preferred form of communications, esp. Millenials 2. Businesses & customers can't effectively engage in two way messaging because businesses don't have tools to handle real time text messaging effectively, particularly when the best first… · More responder is an on site employee such as at hotel or store 3. OwnerListens builds to tools capture, route and effectively respond to customer texts 4. OwnerListens also provides analytics & reporting that uncover performance improving insights about employees & customers
Businesses love OwnerListens because responding to text messages: 1. Is cheaper than phone calls 2. Reaches customers while on site, responding and salvaging revenues/relationships at first point of contact 3. Delights customers & increases NPS and LTR (likely to recommend) 4. Holds employees accountable with time, date & location stamped reports
April 2016—Launch partner for Bots on Facebook Messenger
A native OwnerListens integration with Bots on Messenger. Customers can send messages via Messenger and businesses can reply to customers using OL's… · More backend tools. Bots and custom CTAs enable us to automate conversations and create a rich experience for customers.
December 2015—A lightweight website widget for texting w/customers
Message Mate encourages visitors to your site to text you directly from their phone or desktop. Use it to generate leads, provide sales support, and… · More streamline customer service Native apps for Shopify, Weebly, Magento. Integrations with Woo Commerce (Wordpress), SquareSpace, Big Commerce, and any html based website.