— Onboard new customers and develop implementation plans
— Provide high touch support, including weekly check-ins
— Actively explore customer needs, and translate them into product requirements
— Upsell and drive renewals
— Collaborate with sales team to identify opportunities for growth
— Develop support documentation and manage support chat
— Impressive achievements in the area of customer success (e.g. dollar value of managed contracts, renewal and upsell rates, press coverage for your customers)
— Experience in real estate industry and fluency in industry terms (zoning, financing, deal structure)
— Ability to solve critical situations in customer relationships with large multi-billion companies
— Experience in using advanced tools for customer success, e.g. Intercom, Zendesk, analytics, CRM, customer folders.
— Proven ability to manage multiple projects at a time without loss of quality
— Compatibility with a startup environment
— Founding team member, reporting directly to CEO
— Massive opportunity for growth, either into an executive role or becoming a founder in the future.
— Working alongside an exceptional engineering team that is turning customer input into new functionality incredibly fast.
— Flexible hours, work-at-home days, and work-remotely-for-a-month option.
— Team culture focused on independent decision making, result ownership, intensity, and direct communication.