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Customer Success Manager at Openland

San Francisco, San Francisco Bay Area · Full Time
Openland ( helps real estate developers find and acquire land for new construction. When we make the land market more transparent and efficient, cities will thrive with more housing, more jobs, and better infrastructure. Read More
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Job Description

The Role
— Onboard new customers and develop implementation plans
— Provide high touch support, including weekly check-ins
— Actively explore customer needs, and translate them into product requirements
— Upsell and drive renewals
— Collaborate with sales team to identify opportunities for growth
— Develop support documentation and manage support chat

— Impressive achievements in the area of customer success (e.g. dollar value of managed contracts, renewal and upsell rates, press coverage for your customers)
— Experience in real estate industry and fluency in industry terms (zoning, financing, deal structure)
— Ability to solve critical situations in customer relationships with large multi-billion companies
— Experience in using advanced tools for customer success, e.g. Intercom, Zendesk, analytics, CRM, customer folders.
— Proven ability to manage multiple projects at a time without loss of quality
— Compatibility with a startup environment

— Founding team member, reporting directly to CEO
— Massive opportunity for growth, either into an executive role or becoming a founder in the future.
— Working alongside an exceptional engineering team that is turning customer input into new functionality incredibly fast.
— Flexible hours, work-at-home days, and work-remotely-for-a-month option.
— Team culture focused on independent decision making, result ownership, intensity, and direct communication.

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What We're Building

Openland ( is a professional messenger for real estate industry. We are backed by YCombinator and a number of prominent seed-stage venture funds. Join us as a founding team member:

Openland Team

Yury Lifshits
CEO / Co-founder at @Openland (YC W18). Previously: CEO at @Entangled Solutions, data scientist at @Yahoo and @Caltech.
Stepan (Steve) Korshakov
CTO at Openland, ex SE at Telegram LLP, ex CEO at Actor inc, ex SE at JetBrains,

Openland Investors

Dan Bragiel
Founding partner @Bragiel Brothers. Previously co-founder of Lefora(acqd) and partner at @i/o ventures
Paul Levine
Partner @Sapphire Ventures. Fmr President/COO of @Trulia, helped lead IPO and acquisition by @Zillow. Previously VP @Yahoo, VP @Etrade.
Marc McCabe
Present: Samara (Airbnb R&D Group) @Sequoia Capital Scout Investor Past: Fmr Head of Business Travel @Airbnb Former Partner at @SV Angel
Thomas Pun
Product + Tech + Design
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