Solution Architect at OneSignal

San Mateo · Full Time
We're a company built by developers, for developers. We believe in shared ownership, continuous integration, multiple daily releases, code review, zero downtime deployment, and doing everything we can to improve the lives of the developers that use our product. Read More
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Job Description

OneSignal adds on average about 1000 clients daily and we’re continuing to grow fast.

Providing a delightful support experience for every client (either large or small) is a key part our ongoing success.

We believe support is more than simply answering questions -- it's also a way to better understand the needs of our clients and to find ways to make our service easier to use. The technical nature of the questions we receive and the opportunities to improve OneSignal's dashboard, API’s and SDK’s make this a role that will give you the opportunity to learn and apply new technologies each day.

** Your responsibilities will include: **

-- Working with clients to integrate our API’s, SDK’s and share best-practices

-- Solving SDK technical challenges that require debugging the SDK code on test devices

-- Solving API technical challenges that require building test applications

-- Working with sales and technical account managers to help customer deployments

-- Building a knowledge-base of commonly asked questions/answers

-- Helping to onboard enterprise clients.

-- Implementing ways to make OneSignal's services easier and more intuitive to use.

-- Working with clients to troubleshoot technical issues.

-- Triaging support to other engineers.

-- Building tools and bots to automate the process of support.

-- Working with OneSignal’s product team to improve documentation and create video tutorials.

-- Offering world class support to both experienced developers and beginners.
** We’re looking for someone who: **

-- Has some programming experience and wants to become a better programmer.

-- Is seeking a career path of being a full-stack developer or leading a support engineering team.

-- ​Enjoys working with customers via e-mail and chat and in-person.

-- Gets excited about the opportunity to join a small but fast growing startup company.

** What you get: **

-- Competitive salary, generous equity, Health & Dental, flexible office hours, daily meals and snacks paid for by the company.

-- The opportunity to be on the founding team of a fast growing business backed by top investors including YC, SV Angel, Rakuten (Pinterest, Lyft), and Justin Kan.

-- To work on a product that’s used and loved by over 400,000 developers, including startups as well as some of the largest technology companies in the world.

*In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at OneSignal.*

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What We're Building

OneSignal is the most popular Push Notification service in the world, used by over 450,000 developers and marketers to send over 2.8 Billion notifications per day.

We’re backed by investors including SignalFire, YCombinator, Justin Kan, SV Angel, and Rakuten Ventures.

Our stack includes Ruby, Rails, Rspec, Javascript ES6, PostgreSQL, Redis, and Rust. Our Rust-based notification delivery system may be the world's fastest, and is capable of sending up to 400,000 notifications per second.

Our extraordinary growth has been a direct result of our experienced and passionate team. We love solving difficult problems, scaling our services efficiently, and providing a great product for our clients.

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Have Questions? Ask Us Anything

What makes OneSignal a unique place to work at?
OneSignal is a unique place to work given the size of our engineering group and the mammoth amount of traction for our push product. We're also very sensitive to the human side of running a Software company--sometimes you need to miss work for personal reasons, and we support and respect that.
Joe Wilm
Senior Software Engineer at OneSignal since 2016

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Dries Buytaert
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