As employee #2 in a SaaS startup, I worked in Sales, Customer Development, Product Management, Product Design, Quality Assurance, and Accounting in addition to normal Customer...more Success tasks.
I managed and drove consulting projects to success with Fortune 1000 companies in manufacturing, technology, retail and construction. Success was insured by conducting weekly check-ins with company innovation teams and daily meetings with the managers of the innovation teams.
As the first hire for Customer Success, my main focus was on the following four areas: Customer Support, On boarding & Training, Renewals & Check-ins, General Account...more Management. In addition to these tasks I was also evaluating our customers life cycle. The analysis I did was then used to develop content targeted to engage our customers more with the platform.
Nic is the rare breed of a humble hustler. He puts the customer first and will sacrifice himself to ensure their success. He's a pleasure to work with and the kind of empathetic person that makes teams...more better as a whole. I look forward to the day I get to work with him again!Kevin Yien
I-Corps™ is a National Science Foundation initiative to increase the economic impact of research it has funded The I-Corps™ program was created by the NSF in… · More 2011 to help move academic research it has funded to market. Through a dynamic collaboration with VentureWell, the NSF offers select participants from US academic laboratories the opportunity to ...
What I Do
I enjoy seeing customers be successful with products. Having a deep understanding of Customer Discovery practices which helps me understand and empathize with customers.
Nic is the rare breed of a humble hustler. He puts the customer first and will sacrifice himself to ensure their success. He's a pleasure to work with and the kind of empathetic person that makes teams better as a whole. I look forward to the day I get to work with him again!