* Establish, evolve and document formal upgrade and deployment processes.
* Co-ordinating with the Client Support Team Leader the update of the platform's reservation system interface for a US client when their NewSkies system... more was upgraded to 3.2.
* Helping to deliver and co-ordinate the roll out of an enhanced voice solution in our platform, which supported the use of bookings, that had been processed by Sabre Reaccommodation Manager, for another US client.
Continued support to the UK office providing... more solutions to complex technical issues on project work there.
Project management and requirements gathering for local projects and Australian hours escalation point for the support team.
Deliverability Consultancy - using a variety of content, software, white list and DNS... more methods to improve the rate of emails to reach the inbox.
Technical leadership and project management during the implementation and rollout of functionality, e.g. to increase automation allowing the reduction of call centre staff and reduction of costs or to increase of revenue via targeted cross selling.