Director, Account Management
•Informed internal product team on customer requirements in rollout of 3 product launches in 10 months using Agile.
•Generated $790,000 (55% of company revenue goal), on... more pace to exceed $1.2M, 96% client retention; achieved 35% growth in client contract values over past 4 quarters.
•Strategized and implemented new department structure when promoted to manage 5 direct reports.
•Sole relationship manager of Upswing’s 25 highest-value clients while managing of entire partnership portfolio.
•Generated $790,000 (55% of company revenue goal), on... more pace to exceed $1.2M, 96% client retention; achieved 35% growth in client contract values over past 4 quarters.
•Strategized and implemented new department structure when promoted to manage 5 direct reports.
•Sole relationship manager of Upswing’s 25 highest-value clients while managing of entire partnership portfolio.
Senior Account Manager
•Found key upsell opportunities and created client success metrics through SQL analysis; created monthly reports to present to clients.
•Collaborated closely with developers... more to build intuitive dashboard that translated back-end tools to end users.
•Tracked database analytics from sales team and user sessions to identify key user segments and created targeted notifications to boost product engagement.
•Created implementation guide for new clients, reducing onboarding time from 4 to 2 weeks.
•Collaborated closely with developers... more to build intuitive dashboard that translated back-end tools to end users.
•Tracked database analytics from sales team and user sessions to identify key user segments and created targeted notifications to boost product engagement.
•Created implementation guide for new clients, reducing onboarding time from 4 to 2 weeks.
Marketing Lead & Tutor Manager, Operations
•Self-taught programming and built customizable code template, increasing clients per manager from 6 to 20.
•Developed growth strategy and selection model for tutor network,... more used custom APIs to increase tutors from 20 to 500.
•Utilized Google Analytics to grow and maintain key user segments; executed multichannel marketing campaigns.
•Designed digital & print assets; researched & published guide on data-driven student retention solutions on iBooks, increasing inbound sales leads by 5X.
•Developed growth strategy and selection model for tutor network,... more used custom APIs to increase tutors from 20 to 500.
•Utilized Google Analytics to grow and maintain key user segments; executed multichannel marketing campaigns.
•Designed digital & print assets; researched & published guide on data-driven student retention solutions on iBooks, increasing inbound sales leads by 5X.