Moment

Customer Sales and Service Lead at Moment

Seattle · Full Time
Igniting the call to explore. Read More
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Job Description

The Role
We are looking for someone to lead our customer direct, sales and service team. This isn’t your typical service team, instead it’s a group of people who take service to a new level in helping our customers to buy the right gear, learn more photography, and book new trips. We call this team Moment Guides and we’re looking for someone to scale this group from a few to dozens of full-time people.

What you will be doing:
+ Developing a full-time and part-time team of Moment Guides who handle inbound requests, while building 1:1 relationships with our best customers.
+ Develop and improve our direct to customer service methodology.
+ Recruit, coach, and mentor new Moment Guides.
+ Create and manage both a forecast and a team budget.
+ Define, track, and measure success for the team.
+ Define and install inbound and outbound messaging tools for the team to scale
+ Ensure the service platform can expand with part-time Guides during the holiday season.
+ Work across the teams to support launching new gear, apps, and travel.

You need these qualifications:
+ We’re looking for someone with experience running either a consumer sales or service organization.
+ A passion for photography and travel.
+ 4+ years running a direct customer sales OR service organization.
+ Either a service org over 300K annual requests or a sales org over $10M in annual revenues.
+ Competent in excel and managing forecasts.
+ Experienced in selecting and installing sales / service tools.
+ Organized, detailed, and direct communicator.

Compensation And Benefits
+ We keep it simple.
+ A salary
+ Medical insurance or $550 per month to do what you want.
+ A free Moment Trip every year.
+ Moment gear.
+ A $500 stipend per year to spend on your own equipment.
+ Three company offsites per year.
+ Unlimited vacation.

Are you in?
Apply here on Angel List.

Apply Now

What We're Building

We make gear, develop apps, and guide trips that help people discover, shoot, and share epic Moments. Our gear makes your phone a better camera, while our adventure photography trips enable you to experience better Moments.

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Moment Team

Marc Barros
Co-founded @Moment , @Hardware Workshop, and @Contour. I love building products and companies.
Michael Thomas
Founder Moment • Studied optics at @University of Rochester .
Richard Tait
Microsoft ten years, 14 startups Co Founder Cranium Founder BoomBoom Brands Starbucks Health/Wellness Co Founder Golazo, Moment, Simple & Crisp, MakerWear
Erik Hedberg
Co-Founder & Designer @Moment // Studied @UW // Formerly Chief Product Designer @Contour // Passionate about creating beautiful product experiences
Phill Pasqual
Software Engineer @Moment. University of Washington HCI + Algorithms; Strong technical background with a user-centered design mindset
Brian Cason
Content Lead @Moment. Strong background in marketing, social media, photography, and office management.
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Moment Investors

Robb Kunz
Founder/CEO @BoomStartup. Active Angel Invested in 100+ Startups. Mentor & LP in @500 Startups and @Techstars. Founder Ventureblue Capital. Invests in NewSpace
Timothy Woods
Experienced Professional in Accounting, Auditing, Derivatives and Hedge Accounting, and Business Advisory Services
C Shaw
C Shaw ,
CEO of Revve
T.A. McCann
Founder of @Rival Iq and @Gist • Worked at @Microsoft, @Vulcan Ventures • Studied at @Purdue University • mentor @Techstars
Tom Fallows
Cranking @Uber • Founder @Google Express • Founder @Mercantila (acq @Google) • Very active advisor to my portfolio companies.
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