Smarter and faster Customer Service
At Miuros (Techstars 2017), we believe that Customer Service is more than a cost center, and we want to help our customers create value out of it. We develop smart solutions that unlock and take advantage of the most underused corporate asset: the Customer Support data. With a better use of this goldmine, we aim to enhance the overall customer experience, the efficiency of Customer Service teams and to deliver actionable insights to Product Development, Marketing and Sales teams.
Almost 66% percent of consumers switch to another provider after a bad experience with Customer Service (CS).
To prevent this churn, Miuros uses artificial intelligence to make CS faster and smarter.
Companies like Babbel, Ableton or StarOfService use Miuros at different layers of their CS organisation, from agents up to managers, with task automations, recommendations and new actionable insights.
Within a month, some customers reported a 10% improvement in their efficiency and 2x faster replies to their customers.