Executive Director (CEO)
2016 - 2019 (over 3 years)
Partnered with Board to develop an enterprise-wide transformation strategy to adapt to changing market conditions and expectations. Created a new operating model and execution...more plan for that strategy. Successes included: - Growth up 14%; - Same Store Sales up 6%; - New Store Sales up 34%; - 30% reduction in adverse risk actions - Money raised up 5X from historical norms - Member training up 8X over historical norms (3 national recognition awards)
Led team responsible for ensuring the effective execution of transformational strategies by delivering enterprise-wide initiatives aimed at enhancing growth, improving operational...more effectiveness and reducing risk.
- Created company’s first integrated strategic plan and roadmap linking the company’s strategy to its Key Performance Indicators. - Launched the firm’s Enterprise PMO - Reduced process cycle time for investment planning by 70% - Served as Chief of Staff to the CFO
Drove business operations, strategy and planning for Cisco’s commerce operations transformation the goal of which was to accelerate growth and improve customer ease of doing...more business. Effort resulted in an incremental $2.0B in revenue.
- Launched the company’s first Enterprise Portfolio Management Office (EPMO) - Developed Cisco’s first enterprise-wide architectural roadmap - Created two Centers of Excellence which drove operational errors down 80%