* Leader on the floor, assure all aspects of floor are running smoothly * Assure team is meeting goals, and offer on the spot feedback * Customer Service, assure all of customer...more needs are met * Assist in escalated situations to assure all parties are satisfied * Complete visual directives, and prepare communications to retail teams WALL STREET JOURNAL
* Facilitated floor pulls for stylists and publications * Ensured organization of all processes of product placement * Styled clients * Assisted Head of Visuals with mannequins...more and floorset * Mapped floorset for new merchandise flows * Trained new ambassadors
Freelance Assistant for sample requests and returns * Assisted stylists, creative directors, and editors with run-throughs * Assured all samples were transported to, and arrived...more on location * Ensured all operations and organization of the closet * Maintained sample database and emails * Conducted all returns to respective PR companies
Assistant Store Manager / Visual Lead
2014 - 2015 (9 months)
* Assured flawless organization of all store operations and floorsets * Oversaw employees and delegated tasks * Met strict daily sales goals * Handled all aspects of merchandising...more * Opened and closed registers- handled large amounts of cash
I started at Warby Parker in February of 2016, and have worked across multiple NYC locations based on business needs as a key advisor. I've run NY market operations and customer service trainings for the past year, and have helped the stores I've worked in reach sales targets as well as Customer Experience Score goals.