VoiceOps is a leading conversation analysis platform for sales, success, and support teams. It is the best way to judge what rep behaviors drive best results on the phone...more and where they are missing. All without having to listen to a single phone call.
Our mission is to provide easy access to customer conversations, and make voice data queryable. Our product analyzes the content of sales and support conversations and generates insights on phrases that maximize successful outcomes.
-Manage portfolio of 100+ clients with a value of ~$1.1M in annual revenue; clientele ranging from local businesses to Fortune 500 companies -Provide consultation while...more identifying areas of growth and improvement for client PR / Marketing strategies -Responsible for all phases of the client lifecycle after acquisition, which include but are not limited to: -Onboarding/Post Onboarding/Retention
Associate - Project Management And Data Specialist
2015 - 2017 (almost 2 years)
-Managed productivity improvement and resource/training work streams for Banking Operations key initiatives in Fraud and Check Processing -Provided management support for...more operational readiness, resource on-boarding, and system implementation work streams for 2017 Fraud initiative -Responsible for data reporting, root cause analysis, and executive presentations for major banking operations initiatives
Corporate Analyst Development Program - Asset Management - Chicago National Vault
2015 (5 months)
-Reported daily, weekly, and monthly metrics scorecards for the Client Reporting teams Trust Imaging project. This two-year initiative spans multiple regions and processes -Created...more process maps for all Chicago National Vault processes and the database to house such processes to allow for identification of process improvements for the team
Corporate Analyst Development Program - Corporate & Investment Bank - Risk Analyst
2014 - 2015 (7 months)
-Built a database to track and analyze issues found and remediated in internal pre-audit reviews to ensure compliance with regulations -Created automation of five documents...more into one to streamline reporting and reduce worktime on reporting by 5 hours per week