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Support Engineer at Lumity

San Francisco, San Francisco Bay Area, San Mateo · Full Time

Lumity drives modern corporate benefits. With innovative software, strategic advisers, and a data-driven employee experience, we partner with some of the most innovative firms to drives cost savings and better benefits at the same time.

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Job Description

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About the Role:
- As a Support Engineer, will be involved in some of the most important and challenging work at Lumity to help our customers be successful. You will…
- Implement customers onto our system and provide ongoing technical support to customers and our internal operations team.
- Work with product management and quality engineering to drive the triage process by troubleshooting issues and answering questions and providing solutions.
- Provide technical support to internal customers including operations, marketing, and account management.
- Update customer data and provide temporary solutions to time-critical issues.

About You:
- You are incredibly meticulous because you work on things that impact people’s lives. You innately triple-check all your work and you are paranoid about making silly mistakes.
- You have a BS / BA in information technology (CS, SE, CmpE, EE, MIS, IT administration...) or at least one year of work experience in an IT / software-related role. You’re comfortable learning Java and SQL.
- You have a passion for delighting customers. You’re excited to understand their needs and find a solution. You’re comfortable explaining technical concepts to a non-technical audience.
- You are curious about technology and eager to learn. We’re a hyper-growth business with an impactful product and service.
- You are not afraid to explore something new and push the limits of what you know.
- You are scrappy and resourceful. You have a knack for deconstructing challenges and love finding ways to solve new problems.
- You are a team player. You're collaborative, coachable, thoughtful, and resourceful. You have a strong work ethic​ and are committed to excellence.

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What We're Building

Lumity enables businesses to make smart health plan and benefits decisions. With powerful insights and tools via a simple online dashboard, our 'benefits consulting in-a-box' helps employers select and optimize health plans that fit employee needs – while driving cost savings and better outcomes for everyone.

“We actually had employees saying, ‘that was the easiest, most enjoyable benefits enrollment experience of my life!’” Jessica Pfisterer Director of People Operations
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Lumity Team

Aaron Huang
Founder VoxEdu, • Worked at @Kontagent @Tumri @Lifestreet Media  @goldman-sachs @shearman-sterling • Advisor @leanplum 
Neel Sheth
VP Product @Lumity , Product Lead @Verizon - OnCue and @Intel , MIT MBA/Engineering
Molly Presson
BD Manager for high growth insurtech startup. Early stage experience building team from ground up.
Julius Narkus
Growth & Operations @Lumity, SDR Management & Operations (@boomtrain), #1 employee ( @Feedback Loop, @Brokepacker), LLB Law (UK / AU).
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What is your office environment like?
See our pic - it's open, airy above Amici's in San Mateo. It's not a drab office building.
Lumity, Inc.
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Lumity, Inc.
Employee at Lumity