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Implementation Specialist at Lumity

San Mateo, San Francisco Bay Area, San Francisco · Full Time

Lumity drives modern corporate benefits. With innovative software, strategic advisers, and a data-driven employee experience, we partner with some of the most innovative firms to drives cost savings and better benefits at the same time.

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Job Description

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As a Implementation Specialist at Lumity, you will be working in a highly dynamic and visible role within the company. You will gain exceptional first-hand customer-facing experience supporting our data-driven benefits solution. You will also gain direct experience in the world of health insurance and benefits in order to help drive Lumity's mission of helping employers and employees make better benefits decisions with data insights.

If you are passionate, mission-driven, a genuine self-starter, and interested in a role where you can learn about the offerings and products of an industry-leading company from the “ground-up” this may be the role you have been seeking.

Roles and Responsibility

- Customer Support: Directly interface with employers and employees on questions related to their benefits or Lumity's proprietary software.
- Project Management: Work with internal stakeholders to deliver a customized onboarding experience for each individual customer brought onto the Lumity platform.
- Implementation Strategy: As a young company we are constantly looking for new and innovative approaches to customer management and experience. By joining the team now, you will have direct impact on the way in which implementation grows and evolves.

Skills & Attributes:

- Project / time management
- Systems-level thinker
- Experience building and scaling new processes
- Ability to stay calm under deadlines
- Proficiency in MS Excel, Powerpoint


- A four-year college degree
- 1 year experience in SaaS technology environment or health plans and benefits industry OR
- 2 years customer service experience
- Project management experience or certification (PMP etc.) is preferred but not required.

- References required upon request -

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What We're Building

Lumity enables businesses to make smart health plan and benefits decisions. With powerful insights and tools via a simple online dashboard, our 'benefits consulting in-a-box' helps employers select and optimize health plans that fit employee needs – while driving cost savings and better outcomes for everyone.

“We actually had employees saying, ‘that was the easiest, most enjoyable benefits enrollment experience of my life!’” Jessica Pfisterer Director of People Operations
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Aaron Huang
Founder VoxEdu, • Worked at @Kontagent @Tumri @Lifestreet Media  @goldman-sachs @shearman-sterling • Advisor @leanplum 
Neel Sheth
VP Product @Lumity , Product Lead @Verizon - OnCue and @Intel , MIT MBA/Engineering
Molly Presson
BD Manager for high growth insurtech startup. Early stage experience building team from ground up.
Julius Narkus
Growth & Operations @Lumity, SDR Management & Operations (@boomtrain), #1 employee ( @Feedback Loop, @Brokepacker), LLB Law (UK / AU).
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See our pic - it's open, airy above Amici's in San Mateo. It's not a drab office building.
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