Customer Success Manager

We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

What is waiting for you?

- Close collaboration with Sales, Marketing and Product Development
- Regular care of customer accounts and ensuring continuous communication with customers
- Ensuring a smooth onboarding of new customers
- Development and expansion of customer accounts
- Driving product usage and increasing user base in customer accounts
- Execution of consulting projects with customers
- First point of contact for all aspects of your customers
- Translating customer feedback into product requirements
- Working with state-of-the-art Customer Success tool

What are we looking for?

- Several years of experience in an internationally operating consulting company for IT Management projects
- Understanding of IT organizations, development of IT applications and IT operations in companies
- Experience in direct customer interaction on decision-making level in the IT
- Experience in project management and project methods
- Very good English language skills, especially technical vocabulary
- Passion for IT