Support, analyze, and troubleshoot proprietary .Net data analytics stats application. Supported clients via telephone and email using Microsoft Outlook 2013,2016. Utilize...more Service Now and JIRA ticketing systems. Assisted with QA testing for the .Net application.
Geek Squad Supported over 100+ commercial and residential clients all over Central New Jersey to the boarder of Pennsylvania. Utilized proprietary software to remove viruses,...more spyware, malware, and pop-ups on Windows, Mac OS X, Linux operating systems. Setup, installed, and configured hardware, software, mobile devices, mesh networks, routers, and modems. Provided detailed tutorials for 1 hour and 30 minutes or more on an extensive amount of electronics.
Help Desk Support Analyst
2014 - 2016 (about 2 years)
Provided technical support for over 1,000+ clients across the world via telephone, email, and on-time. Setup, configured and troubleshooted Linux Ubuntu 12 LTS servers. Assisted...more clients with their firewalls and configure port forwarding. Utilized Sales Force ticketing system, and remote applications (Team Viewer, Log Me In). Analyzed new software patches, and firmware for the distribution products. Attained experience in broadcast audio and video products.