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Kyazoonga

Customer Service Associate at Kyazoonga

Pune · Full Time
We are a young, motivated and dynamic team. The co-founders are ex-bankers, management consultants, and Silicon Valley professionals with several years in media and entertainment, technology and business in the United States. We are always looking to hire self-driven, motivated individuals who are willing to take on challenges, be an integral part of our organization. We strongly believe in quality, however, and we only hire when we find the right talent and fit - with the following skills and attributes: Read More
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Job Description

Looking for a passionate and energetic customer service associate to join us in providing a very happy and memorable experience to our clients and customers. Grab this opportunity to be a part of the team that is working on changing the way tickets are made available for everyone, everywhere !!!

Responsibilities:

Answer phones/email/social media and respond to customer requests professionally
Provide customers with all relevant and related information
Research required information using available resources
Coordinate with all functional areas and ensure s/he is fully updated at all times
Purchase tickets for customers when instructed
Identify, research, and resolve customer issues
Follow-up on customer inquires where required
Communicate internally and ensure issues (if any) are appropriately escalated
Complete call logs and reports
Document and communicate customer service requests when resolution involves cross functional interaction
Recommend process improvements
Other duties as assigned

Qualifications/Requirements:

B.A./B.Com/B.S. or equivalent
One year or more full time experience in a customer service (phone/email) environment
Proficient in relevant computer applications including CRM softwares
Knowledge of customer service principles and practices
Proficient in all Microsoft Office tools
Knowledge of administration and clerical processes
Strong verbal and written communication skills
Good listening skills
Problem analysis and problem solving
Customer service orientation – enjoy helping people
Good memory
Structured and organized at all times
Attention to detail
Ability to take initiative and use sound judgment
Stress tolerance, patient and resilient.

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What We're Building

Welcome to Kyazoonga where we’ve helped make the most magical, thrilling, and wonderful things happen since 2007.

Once India’s first entertainment and sports ticketing company, we’ve retained our reputation as the largest and fastest growing internationally, and we look forward to things staying that way. Our toys rival that of Tony Stark’s and so does our global outreach, and with those facilities, we take the “ick” out of “ticketing”.

In a nutshell, what we do is take ticketing to the next level. We’re like the Flash, but faster, and like Mister Fantastic, but more flexible. We were the only ticketers from the Indian subcontinent to have qualified for the prestigious position of being the official ticketing partner of the 2016 Olympics in Rio, and we got silver at the bid!

Our efforts have changed the world as we have democratized access to world-class events for a third of the world's population while significantly enhancing their purchase experience.

Kyazoonga is the avant garde for the ticketing industry http://www.inc.com/drew-hendricks/top-3-trends-driving-change-for-the-events-industry.html
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Kyazoonga Team

Neetu Bhatia
Co-Founder & CEO of Kyazoonga - India's first and largest sports & entertainment ticketing company, and fastest growing internationally. MIT, Wall St.
Arpita Majumder
Sports & entertainment ticketing
Akash Bhatia
founder @Infinite Analytics • Worked at @oracle-corporation, @PeopleSoft • Studied @Massachusetts Institute of Technology,@University of Cincinnati
Sheena Sood
Manager - HR at Kyazoonga
Ankit Agrawal
Assistant Manager - Accounts
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