Developed expansion/launch playbook and lifecycle program
Independently launched over 20 new cities for services in less than 12 months
Developed team of city launchers and operational excellence playbook to double growth potential and meet investor expectations
Defined structure of Operations Team and decision-trees/matrixes across the company
Increased remote talent acquisition by 900%, Reduced acquisition costs by over 100%, Reduced operational costs for onboarding by over 50%, Reduced timeline from application to start date by 300% to meet fast-paced growth
Full ownership of internally built and maintained mobile application used by 80% of company work force
Directly coordinate complete UX/UI designs, project scoping, and prioritization with dev team
Ownership of all QA testing for product for over two years, creating structure of active user test base for additional in-field reviews of features before release to entire user base
Product management for full lifecycle of
What's the most useful business-related book you've ever read?
Who: The Method for Hiring
What's your favorite non-business book?
If money were not an issue, what would you be doing right now?
Teaching English as a second language to adult immigrants and assisting their navigation to find meaningful work and community
What words of advice would you give your younger self?
Let go of personal life timelines and focus on professional goals and timelines- do not stop reaching higher.
What's the most creative thing you've ever done?
Helped design and weld an art car for my Burning Man camp.
Which founders or startups do you most admire?
I greatly admire Convoy for their relentless marketing that has propelled them to a commonly known company amongst an audience that hardly ever thinks about shipping- the industry they are disrupting.
What's your super power?
Project Management in disparate and cross-functional teams and the full life-cycle strategy/campaign to release without surprises and delight the end user.
What's the best way for people to get in touch with you?
Texting or LinkedIn messaging
What words of wisdom do you live by?
Assume Best Intentions- in a competitive world and litigious society, your team works toward a common goal, so assume best intentions of everyone. Trusting is the only way to build trust where it may not exist or has been broken.
What aspects of your work are you most passionate about?
People Management of dispersed teams and groups
Operational Excellence at scale
Developing and maintaining high standards at scale
What's something you wish you had done years earlier?