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Operations Generalist at Kickback

Vancouver · Full Time
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Job Description

As an Operations Generalist, you will have the opportunity to impact many parts of the organization. This role requires a jack of all trades who is willing to work on a variety of operational related tasks.

We're a small team that moves quickly and focuses on running smooth operations to drive growth.


+ Review and answer the daily queues of tickets with our global customer support team
+ Engage with our community through our social media DMs (Twitter, Instagram, Facebook)
+ Multitask across a variety of tools to view user information, review internal policies while helping customers, evaluating tickets and following the company strategy
+ Various daily data entry tasks
+ Complete product operations tasks related to user orders and accounts
+ Important day-to-day jobs around the office
+ Collect information on and communicate user pain points and issues

+ 0-2 years experience in a related customer support role or general operations
+ Work independently, effectively prioritize and manage your time
+ Organized and extremely detail oriented
+ Excellent written and verbal communication skills
+ Passionate about providing incredible customer support and solving problems
+ Desire to continually learn and adapt your skills

About Kickback

Kickback builds products for the esports industry.

We started out in 2014 building a way for the average player of Minecraft or Counter Strike to play against other, equally skilled players for prizes.

We’ve grown since then into building brands on the internet that let users play in video games, esports, traditional games (with a twist) and more. We believe that lies in building transparent, engaging game modes that everyone in the community can play, while providing the best support and maximizing fairness for all our players.

Since being founded in December 2014 we’ve built some of the largest gaming products on the internet. Millions of players have won across our products. We’re funded by Y Combinator.

We are an equal opportunity employer and value diversity at Kickback. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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What We're Building

Kickback builds products for the esports industry.

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Kickback Team

Vlad Nov
Worked at @Kickback · Studied @Y Combinator

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