Katie Eucalitto

Experience

Exit

Senior Customer Success Manager 2017 - Present (over 2 years)

- Average Revenue Retention for 2018 Q1 of 106% and FY 2017 of 101.2%
- Lead every aspect of the post-sale relationship including onboarding, training, and account renewal
-... more

Customer Success Manager 2016 - 2017 (over 1 year)

- Average Revenue Retention 2017 Q2 of 103.78%, 2017 Q1 of 112.85%
- Lead every aspect of the post-sale relationship including onboarding, training, and account renewal
-... more

WeddingWire

Community Associate

2016 (2 months)


- Served as the Community Manger for both the B2C and B2B online forums 
- Grew active user base by 71% YoY in under two months 	
- Created and implemented B2C ambassador... more program and B2B chat series 	
- Helped plan and execute local events and large-scale company events 	
- Built and strengthened relationships with users by acting as a brand ambassador

Senior Customer Care Representative

2013 - 2016 (over 2 years)


• Manage the WeddingWire brand presence on public review forums (Yelp, SiteJabber, and Trustpilot) • Maintain the WeddingWire Support Twitter account and respond to support... more questions on Facebook • Member of the Community Management Team, building a positive community and growing UGC. • Facilitate training schedules for new hires. • Analyze and report stats from Google Analytics and user engagement platform, WalkMe

Katie is a super fast learner and great at prioritizing multiple tasks. It was always great working with Katie on projects because I knew she was a reliable team member and would produce great work in... more a timely manner. 
Emma Giberson

The Catholic University of America

Administrative Assistant 2011 - 2013 (almost 2 years)

- Served as the immediate contact point for 300 registered students, over 50 faculty and staff, and visitors to the offices of Disability Support Services, Center for Academic... more

Employee

Social Tables, WeddingWire, The Catholic University of America

Education

About

Achievements

- President's Club 2017
- Grew active community user base by 71% YoY in under 2 months

Describe the most impressive thing you've done.

Skills

HTML+CSS Salesforce Google Analytics ZenDesk Community Management Community Building Community Engagement

Locations

Washington DC West Palm Beach Philadelphia Baltimore Virginia Maryland New York Miami Beach Remote

References

“

Katie is a super fast learner and great at prioritizing multiple tasks. It was always great working with Katie on projects because I knew she was a reliable team member and would produce great work in a timely manner.

Emma Giberson · WeddingWire
Co-worker at a company Katie Eucalitto worked for
Dedicated, creative individual who is passionate about building and improving customer focused products that are intuitive and driven by data.

Katie Eucalitto

Dedicated, creative individual who is passionate about improving and growing community and customer experiences.

- President's Club 2017 - Grew active community user base by 71% YoY in under 2 months

- President's Club 2017
- Grew active community user base by 71% YoY in under 2 months