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John Hancock Digital

UX Researcher & Designer at John Hancock Digital

San Francisco · Full Time

Building a revolutionary consumer financial app for iOS. The impact and excitement of a startup with the resources and stability of a Fortune 500 company.

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Job Description

John Hancock Digital is looking for a talented user experience researcher and designer to help build an ambitious mobile consumer financial product. Join us as we redefine what’s possible on mobile.

Qualifications & Expectations

This is our first dedicated research position. You should arrive with a proven process that is rooted in principles of Human-Centered Design.
You will work closely with product, marketing and design to understand the needs of our users, identify pain points, discover opportunities, and test design solutions.

You should have experience with basic quantitative research methods. You’ll design and issue surveys, explore analytics data, and use basic statistical methods to generate knowledge and insights.

You will spend lots of time with users. You’ll be tasked with designing experiments, finding people, running onsite and remote interviews, synthesizing results and proposing solutions.

You will serve as the voice of our customer. You will be responsible for surfacing user needs, fears, wants and tastes. You will help develop, improve and evangelize our user personas.

You should be competent in design communication. You will wireframe and prototype with tools like Sketch and InVision. (Though we don’t expect you to be a great visual designer or know how to code.)

You’ll need to quickly come up to speed on a complex and confusing industry (consumer savings and investing). Become an expert so you can challenge legacy concepts and invent new solutions.

The opportunity and the team

John Hancock is building a conversational financial product that helps average people become investors. Our goal is to design new experiences that make complex financial matters approachable and easy.

This is a growth opportunity. You will be tasked with establishing a research function to serve a growing design, marketing and product team.


- 3+ years of experience working in UX and/or research positions.
- Experience working on complex consumer products.
- A professional, positive attitude and entrepreneurial drive
- Financial-industry experience is a plus.
- Leadership experience preferred.


- Highly competitive salary and bonus
- RSUs / Stock options
- World class medical, Dental, & Vision Insurance
- Top tier retirement/401K Plan
- Life & Disability Coverage
- Commuter Benefits Programs
- Lifestyle Benefits Programs (including gym subscription and tuition reimbursements)

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What We're Building

Our mission is to help families increase their savings rates and achieve financial security – via innovations in robo advisory, machine learning, and chat.

This is an exciting time for us, as we have completed a fully functional MVP, and have now released a private beta while working with a world-class digital design firm to refine key features before a public launch this year. Our work involves complex integrations with leading aggregation and clearing providers to enable real-time money movement, portfolio management and intelligent financial guidance.

Our division was born as a result of the acquisition by John Hancock of a tech startup called Guide Financial in 2015. We operate as an independent San Francisco-based startup group. We combine the fast pace, rapid iterations, camaraderie and fun of an early stage startup with the backing and financial resources of a Fortune 500 company with 150+ years of history and millions of customers.

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