Jack's ability to develop a real relationship with a customer is unparalleled. We would visit a client site and Jack would be getting hugs from everyone we passed in the hallways... at 3000-person office complexes. When we were first working with Merck he taught himself Japanese to be able to connect more deeply at the Banyu office. And it paid off every time – we genuinely understood their needs and have been able to deliver a truly useful product in a way we never would have without those trusted relationships. He is a critical player in the development of a product, fully able to close the deal but not "just a sales guy."