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Customer Success Leader at inFeedo

Gurgaon · Full Time
WHY? - With A.I. in HR, we're killing it out there: - But with the average age as 25, what's it like to work with us? Read More
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Job Description

We're looking for a Senior Customer success Leader who can take complete ownership of customer experience, help grow the business 3x every quarter and get shit done with his/her team at inFeedo. Our ask is a burning desire for scale, relentless passion and a Jordon Belfort (from Wolf of Wall Street) like fearless confident attitude that leaves a lasting impression.

1) Selling a B2B SaaS product
2) Extremely strong communication skills over email, phone and in person
3) Outstanding negotiation and persuasion skills
^ Those without these skill sets will not be accepted.

Brownie points: Has worked in HR company, lead at least 3 team member and delivered WOW through service

1) Handle end to end Client communication.
2) Monitor overall growth and proactively reach out to accounts based on key metrics/events/triggers.
3) Schedule and complete quarterly/annual business reviews.
4) Conduct renewal conversations with accounts at risk and help converting customers to promoters
5) Build your own team to get shit done efficiently.

- Catch Tanmaya's attention with an unordinary email
- Tell us why you want to work at inFeedo + what makes you stand out
- Tell us who you think is the cutest member on our team :)
^ Extra points if you do something different or have colour in your resume.

OUR PROMISE: We'll take a quick decision within 7 days of your interview.

PS: You can also refer a friend to us and earn brand new Apple Airpods if he/she gets hired.

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What We're Building

4 years ago, Tanmaya set out with a mission to make the voice of every employee felt heard and valued.
Today, inFeedo has helped 30000+ employees in 30+ enterprises like GE,MakeMyTrip, Dunkin & Dominos feel valued by launching A.I. in HR to reduce attrition, engage employees and diagnose culture using Predictive People Analytics.

Amber, is our smart A.I. chatbot who can talk to your employees and proactively find those who are unhappy or most likely to leave.:

Watch first 10 companies to have successfully launched A.I. in HR :
Watch investors fight for inFeedo on National TV in India's version of SharkTank:

Introducing A.I. in HR with our latest chat-bot Amber.
The inFeedo team
Some of our clients. Any familiar names?
That's where we eat, sometimes.
One of the occasional mentions in the newspapers.
Add testimonials, product launches, and photos that highlight your company

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