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improvado.io

Client Success Manager at improvado.io

San Francisco · Full Time

We are a middleware solution that instantly connects all marketing platforms into any Business Intelligence tool.

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Job Description

We are looking for a Client Success Manager who is a pro-active problem solver and lightning speed learner. We'll be counting on you to provide our clients with world class customer service. We are looking for a high energy hustler who knows what it takes to keep our customers happy and our churn low.

Key responsibilities include:
* Customers are your #1 priority, and you’ll do whatever it takes to support them.
* Learning our product inside and out to be able to solve simple questions quickly
* You will be working directly with our clients to solve any tech issues that arise in a timely manner
* You'll help the sales team onboard new clients and field any questions during the on-boarding process.
* You will track all tasks meticulously to make sure they are completed with in a reasonable time period.
* You'll work closely with our sales team and account managers to resolve issues as they arise.
* You'll also work closely with our development team to make sure all tasks are pacing for a timely delivery.

About You
* Proven success in creating exceptional and impactful customer service experiences
* You are friendly, professional, and know how to take care of customers
* Background with support of a tech product, ideally in the martech/ adtech space
* Highly organized when it comes to task tracking across multiple clients
* Excellent communication and collaboration skills
* Bonus points if you are a SQL or Tableau(or any other BI) wizard

You will be reporting directly to Chief Customer Officer.

What we bring to the table:
* A proven product
* Skilled, experienced, and dedicated engineering team
* $3 Million in angel funding from several industry celebrities and top tier investors

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What We're Building

Improvado.io is a middleware solution that instantly connects marketing APIs into any visualization tool without the help of developers.

Prior to Improvado.io, marketers only had two approaches for data aggregation:
1) Manual extraction from platforms
2) Hire developers to build and maintain APIs.

Both options are very costly and labor intensive. Improvado.io is a self-serve solution for marketers to collect all their data into one place.

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improvado.io Team

Daniel Kravtsov
co-Founder @improvado.io  Programming and UX background. 15 years business skill. 3 successful startups.
Hailey Friedman
Growth marketing professional with an entrepreneurial spirit and a passion for driving customer acquisition.
Ali Quigley
Co-Founder @improvado.io | Sales & Partnerships | Worked at The Martin Agency
Shoney Yakubjanov
Energetic professional with a strong track record in B2B SaaS Sales
Anamika Sethi
Co-founder @improvado.io Experienced Sales Strategy Management Consultant
Ruhi Patel
I do everything programmers don't to keep a startup running. Specializing in Data Visualization for Business Analysis, Ops, & Support. Open to remote work.
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improvado.io Investors

Peter Kellner
Investor in early stage technology companies across 5 continents. Cofounder of Endeavor. Startup lecturer at Princeton for last 14 years Princeton.
Patrick McKenna
Founder, HighRidge Venture Partners Board Member: Facet Wealth and Maven Investor and Advisor to technology startups in Silicon Valley and across America
Auren Hoffman
CEO @SafeGraph . fmr CEO and fndr: @LiveRamp. board: @Siftery .fmr board: @BrightRoll
Ken Denman
"Chasing the inevitable!" Adept at leading and driving growth
Jeff Epstein
Worked at @oracle-corporation, @DoubleClick • Studied at @Yale University, @Stanford Graduate School of Business
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