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improvado.io

Client Success Manager at improvado.io

San Francisco · Full Time

We are a middleware solution that instantly connects all marketing platforms into any Business Intelligence tool.

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Job Description

We are looking for a Client Success Manager who is a pro-active problem solver and lightning speed learner. We'll be counting on you to provide our clients with world class customer service. We are looking for a high energy hustler who knows what it takes to keep our customers happy and our churn low.

Key responsibilities include:
Customers are your #1 priority, and you’ll do whatever it takes to support them.
Learning our product inside and out to be able to solve simple questions quickly
You will be working directly with our clients to solve any tech issues that arise in a timely manner
You'll help the sales team onboard new clients and field any questions during the on-boarding process.
You will track all tasks meticulously to make sure they are completed with in a reasonable time period.
You'll work closely with our sales team and account managers to resolve issues as they arise.
You'll also work closely with our development team to make sure all tasks are pacing for a timely delivery.

About You
Proven success in creating exceptional and impactful customer service experiences
You are friendly, professional, and know how to take care of customers
Background with support of a tech product, ideally in the martech/ adtech space
Highly organized when it comes to task tracking across multiple clients
Excellent communication and collaboration skills
Bonus points if you are a SQL or Tableau(or any other BI) wizard

You will be reporting directly to our Head of Customer Support.

What we bring to the table:
A proven product
Skilled, experienced, and loyal engineers
$3 Million in funding from many industry celebrities and tier-1 investors

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What We're Building

Improvado.io is a middleware solution that instantly connects marketing APIs into any visualization tool without the help of any developers. Prior to Improvado.io, marketers only had two approaches for data aggregation: 1) Manual extraction from platforms 2) Hire developers to build and maintain APIs. Both options are very costly and labor intensive. Improvado.io is a self-serve solution for marketers.

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improvado.io Team

Daniel Kravtsov
co-Founder @improvado.io  Programming and UX background. 15 years business skill. 3 successful startups.
Karim Hafez
Sales executive with extensive demand generation and operational experience creating high growth environments that perform with a high degree of accountability.
Hailey Friedman
Growth marketing professional with an entrepreneurial spirit and a passion for driving customer acquisition.
Ali Quigley
Sales & Marketing @improvado.io | Worked at The Martin Agency
Shoney Yakubjanov
Energetic professional with a strong track record in B2B SaaS Sales
Anamika Sethi
Co-founder @improvado.io Experienced Sales Strategy Management Consultant
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improvado.io Investors

Peter Kellner
Investor in early stage technology companies across 5 continents. Cofounder of Endeavor. Startup lecturer at Princeton for last 14 years Princeton.
Patrick McKenna
Founder, HighRidge Venture Partners Board Member: Facet Wealth and Maven Investor and Advisor to technology startups in Silicon Valley and across America
Auren Hoffman
CEO @SafeGraph . fmr CEO and fndr: @LiveRamp. board: @Siftery .fmr board: @BrightRoll
Ken Denman
"Chasing the inevitable!" Adept at leading and driving growth
Arup Banerjee
CEO & Co-founder @Windfall Data. Product alum of @Radius, @GoodData and @Box. Former experience as a VC. MBA from Berkeley; Duke CS undergrad.
Bradford Oberwager
Founder/CEO @Jyve • Founder/CEO @Sundia • Owner/CEO (past) @Bare Snacks • Studied at @Wharton School, @Georgetown University
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