Hive.co

Customer Experience Manager at Hive.co

Waterloo, Kitchener · Full Time

Hive is a Y-Combinator backed smart email platform that helps thousands of brands personalize and automate their marketing campaigns.

Apply to Hive.co

Job Description

Are you passionate about digital marketing, startup life, and learning a sh** ton?

We're hiring our first Customer Experience manager at Hive - is that you?

You will be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and selling them our newest features.

You'll get to interface with the world's best digital marketing teams everyday, rapidly build an extremely valuable network, and work side by side with a fast growing startup.

We'd prefer if you:

- have interest and experience in digital marketing and social media
- are a "people-person"
- want to learn on the job

We'd be extra happy if you:

- have customer support, and/or sales experience
- are great at writing content
- are bilingual

Interested, but don't see yourself having a career in Customer Experience?

- Apply anyways! Hive is a small team and growing quickly - you'll be doing some aggressive learning on the job and choose how your role develops over time.

Interested, but not sure you're qualified?

- Apply anyways! We're looking for people who want to punch above their weight.

Apply Now

What We're Building

Hive is a customer data and email platform used by thousands of brands to personalize and automate their marketing campaigns.

Our technology helps brands sell more stuff, while keeping their customers happy, engaged, and spending money.

We take billions of customer data points from platforms like Shopify, Mailchimp, Facebook, Instagram and more, infer as much knowledge as possible (using some really awesome technology), and then unify, organize, and segment customer profiles based on hundreds of attributes. Using these segments, brands are able to send personalized, automated emails to their customers - at scale.

Add testimonials, product launches, and photos that highlight your company

Other Jobs at Hive.co

Hive.co Team

Ian Roberts
Founder @Hive.co (YC S14), graduated @University of Waterloo
Patrick Hannigan
Founder @Hive.co (YCS14) • Studied @University of Waterloo
Michaela Angemeer
Customer Experience @Hive.co. Excited about tech, communications, and marketing.
Martin Gingras
Full Stack Software Developer - Experienced architecting complex back ends while crafting elegant front ends all while maintaining the hardware it all runs on.
Martin Tromp Permin
Growth @Hive.co, fomerly of @Airbnb. I like stories and spreadsheets.
Prateek Madhikar
Backend developer with 2 years of professional experience with interests in working full stack looking for a place to start my full time career with

Hive.co Investors

Rick Winfield
Harold Walter Siebens Entrepreneurship Chair & Asst Professor @Sierra Nevada College. Founder @ComputerTrainingSchools.com (sold to QNST).
Lei Wang
Twitter, Linkedin, Founder Qpou.com
Steve Taylor
Chairman Neighborhood Bancorp Chairman Taylor Asset Management, Inc.
Sam Melamed
CEO @ ABCIT, Founder @ InsuranceForums, angel and advisor to early stage InsureTech companies. Primary focus: fintech, health, p&c, life and insurance tech
Zack Arnold
Apparel Entrepreneur, Angel Investor. Former Captain of the @Stanford University Club Soccer Team. @Stanford University 2010.
Carson Mehl
Developer in Arizona.
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