Hive

Customer Experience Manager at Hive

Waterloo · Full Time

Hive is a Y-Combinator backed company that helps brands find and reach new customers

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Job Description

Are you passionate about digital marketing, startup life, and learning a sh** ton?

We're hiring our first Customer Experience manager at Hive - is that you?

You will be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and selling them our newest features.

You'll get to interface with the world's best digital marketing teams everyday, rapidly build an extremely valuable network, and work side by side with a fast growing startup.

We'd prefer if you:

- have interest and experience in digital marketing and social media
- are a "people-person"
- want to learn on the job

We'd be extra happy if you:

- have customer support, and/or sales experience
- are great at writing content
- are bilingual

Interested, but don't see yourself having a career in Customer Experience?

- Apply anyways! Hive is a small team and growing quickly - you'll be doing some aggressive learning on the job and choose how your role develops over time.

Interested, but not sure you're qualified?

- Apply anyways! We're looking for people who want to punch above their weight.

Apply Now

What We're Building

Hive uses their knowledge of exactly who's engaging with a brand online to tell them the real value of their campaigns and how to personalize their marketing.

Hive's CRM adds color to a brands customer and lead data - telling them who those people are online and what the next touch point should be.

Hive's analytics tools identify the people engaging with a brand across their digital properties, which are potential customers, and how to reach them again.

Hive's data collection tools help brands covert online interest into leads that they can push down the funnel.

Add testimonials, product launches, and photos that highlight your company

Other Positions

Team

Ian Roberts
Founder @Hive (YC S14), graduated @University of Waterloo
Patrick Hannigan
Founder @Hive (YCS14) • Studied @University of Waterloo
Michaela Angemeer
Currently Customer Experience Manager at Hive. Excited about tech, communications, and marketing.
Daniel Telatnik
U Toronto CS, generalist interested in machine learning, values challenges and learning experience, improvement through new perspectives.
Martin Gingras
Full Stack Software Developer
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Our Investors

Rick Winfield
Harold Walter Siebens Entrepreneurship Chair & Asst Professor @Sierra Nevada College. Founder @ComputerTrainingSchools.com (sold to QNST).
Lei Wang
Twitter, Linkedin, Founder Qpou.com
Steve Taylor
Chairman Neighborhood Bancorp Chairman Taylor Asset Management, Inc.
Sam Melamed
CEO @ ABCIT, Founder @ InsuranceForums, angel and advisor to early stage InsureTech companies. Primary focus: fintech, health, p&c, life and insurance tech
Zack Arnold
Apparel Entrepreneur, Angel Investor. Co-Founder at @SvpplyChain . Former Captain of the @Stanford University Club Soccer Team. @Stanford University 2010.
Carson Mehl
Developer in Arizona.
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