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Remote Customer Service Agent (US-based) at HiOperator

Remote, United States, Remote · Full Time

HiOperator is a next-gen customer service platform, combining integrations, AI, and awesome people. We're looking for motivated people-people to be part of a small, growing team. You'll get to use cutting-edge software, learn how a bunch of different companies do customer service and have some fun while doing so!

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Job Description

What you’ll do:
-Support HiOperator’s widespread clientele by providing a variety of customer support services (i.e. phone, email, etc.)
-Provide some feedback on HiOperator’s internal software
-Work closely with Account Managers/Team Leads and Executive Members
-You will be the primary point of contact for our client’s customers and will have a huge impact on their customer experience

About you:
- Dependable – Will show up ready to roll everyday with a positive attitude and creative mindset.
- Self Starter – We’re a small Ycombinator/HearstLab backed startup and things are ambiguous and chaotic still, but improving. You’ll take the initiative to be strategic and understand the importance of interaction while having an awesome attitude and the ability to hustle
- Quick Learner – You will be covering customer service for various different clients, which requires an ability to learn things quickly and adapt to changing policies and procedures
- Willingness to be flexible – You cover for someone, they cover for you, in all things
-Must be willing to work some weekends and evenings
- Proven track record in an exceptional customer support role – Let’s be frank. Customer service is a grind sometimes. We need people who are fun to be around and can let things go like water off a duck’s back, staying positive even in the face of some difficult customers.
-Must be willing to provide phone support if needed

More about you:
- Comfort using Google Suite of Products
- Experience using ZenDesk, FreshDesk, or alternatives
- Experience with Shopify and Magento
-Excellent written and verbal skills
- 6+ Months in Customer Support Role

About HiOperator:

HiOperator provides Scalable US-Based Customer Service as a Service. With dedicated customer professionals with years of experience, we ensure that our clients never have a single day of bad customer service. Our client’s customers are answered promptly while never compromising on quality. Our software dynamically scales # of agents based on ticket volume and our workflow system ensures quality.

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HiOperator Team

Elizabeth Tsai
CEO and Cofounder at HiOperator (YC S16)
Tulsi Sheth
UCLA B.S. Mathematics/Economics. Entrepreneur. Analyst. Philanthropist. Innovator. Have an eye for growth and developmental experience.
Robert Limoncelli
My E-Commerce CSM and Retail background has given me the tools to effectively enhance a company's customer experience
Sephra Engel
Worked for a range of companies in various customer service positions. Went to Marist College and graduated with a degree in Criminal Justice and Psychology.
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HiOperator Investors

Kevin Liu
Investing in data-first founders | Prev: Head of Data @Mattermark @Golden Gate Ventures Mentoring @Alchemist Accelerator @Google