Junior Client Services & Operations Assistant at HigherMe

Boston · Full Time

Job Description

Are you looking to disrupt a stagnant industry with some cool technology? Want to work with some A-players who have real experience building a multi-million dollar business? Are you a rockstar operations pro with a passion for the startup lifestyle?

HigherMe is building the next generation marketplace for hourly and service jobs. We are Y Combinator backed and growing quickly.

We help retail and hourly employers find, screen, and hire better employees faster. We work with companies like Dunkin' Donuts, Panera Bread, White Castle, and many others.

We are looking for someone to assist our operations team with providing great service to our customers.

Specifically, this role entails:

- Client services work - following up with customers and finding them suitable job applicants
- Operations - general business operations
- User Acquisition - attracting new applicants and employers onto our platform

This is an ideal entry-level role for a recent graduate.

We have a strong, small team that we're excited to introduce you to. We're a startup:

We work hard, and we work long hours - this isn't a 9 to 5 gig.

We have big dreams and big aspirations - significant equity ownership for employees is a major core value for us.

We're well funded by top investors from Silicon Valley and in Boston.

If the startup lifestyle is for you, let's talk!

What We're Building

HigherMe is a Y Combinator company that helps hourly employers find, screen, and hire better employees faster. Companies like Dunkin' Donuts and Panera Bread trust us with the most important part of their operation: their people.

We provide a suite of software tools - assessments, career pages, applicant tracking, video resumes, interview scheduling, text-to-apply, paperless onboarding - that help improve efficiency, but we're also a growing network of candidates for hourly jobs, allowing us to also sell access to candidates.

Customers report significant time savings, reductions in turnover, and the ability to quickly and consistently hire higher-quality employees.

Applicants love us, because they can create a profile, used to apply for lots of jobs. They don't have to fill out a separate application each time, and can do everything on mobile.

With 77 million hourly workers, the potential to extend into other verticals (customer service, admin, on-demand, healthcare) is massive.

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Other Positions


Rob Hunter
Founder and CEO of HigherMe. Former multi-unit operator @ Marble Slab Creamery. Teacher & Speaker. Early employee at Mobee. Babson MBA, Ivey HBA
Evan Lodge
Co-Founder and Chief Product Officer @ HgherMe
Jean-François Chedeville
Co-founder at HigherMe.com
Sourabh Banthia
Data Analytics Intern at @HigherMe (YC W'15) | Business Analytics Student @Boston College | Interned at @Ernst & Young Advisory, @TermSheet.io and @ModernGuild
Claire Dunivan
Trilingual international education professional looking for challenges and experiences in the diverse world of start ups
John Nossiff
Undergraduate @University of Virginia McIntire School of Commerce. Incoming intern at @IBM. Past-intern at @ModernGuild & @HigherMe
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Our Investors

Ryan Holmes
Entrepreneur, investor, hacker, inventor, future enthusiast, lover of dogs, owls, and outdoor pursuits. Founder and CEO of Hootsuite.
Sergio Romo
founder and investor in startups.
Jonathan Lewy
Partner @ Investo
Doug Bates
Angel investor and internet marketing consultant. Co-founder of Apredica, 2011 exit.
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