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Hello Alfred

Area Manager at Hello Alfred

New York City · Full Time

Hello Alfred is on a mission to make life easier through the magic of personalized help in your home. Bringing software and smart service past your door, we take on the 30 hours of housework an average household does each week, so you can focus on what you do best: rock your career, play with your kids, pick up a new hobby, but always Come Home Happy. We are dedicated to building a solution that learns from our customers’ preferences and desires to delight them, not just with technology, but through a unique, last-mile human experience. The first service layer of its kind, we make the luxury of personal help accessible through optimized logistics across vendors and clients. We were the winner of TechCrunch Disrupt 2014 and a recognized thought leader in the service economy with accolades from the FT for Boldness in Business, Goldman Sachs, the Department of Labor & the White House.

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Job Description

You’ll Click With Us If You

Act like an owner
Hold the highest integrity
Are empathetic and understanding
Believe in a high bar for excellence
Don’t give up, even when it gets tough

The Mission
As Area Manager, you are responsible for designing the Alfred experience and customizing to the local market, motivating and building the Alfred team culture, all to lead to growth and scaling the area you’re in. You’ll manage, grow and create meaningful relationships with our building partners in your particular region. You are a holistic, business-minded leader of the Field team focused on risk mitigation, retention and renewal, supporting our All-Star Alfred Squad to ensure that each and every one them feels taken care of. You are critical for us achieving our mission of changing the world with human-powered technology.

What You’re Like
Able to think on your feet, be proactive, and tackle several projects at once
Tend to be a thoughtful and rational decision-maker weighing different options and optimizing choices based on client and business even under pressure
Can manage different stakeholders and balance authoritativeness and understanding enough to manage vendors as well as be a client advocate
Problem solve in your sleep, enjoy wearing different hats, and love juggling multiple responsibilities at once.
Are enthusiastic/optimistic - nothing stands in your way that you can’t tackle with a genuine smile
Possess excellent writing and verbal communication skills
Not afraid to roll up your sleeves and get work done

What You’ll Do
Build your team - managing a staff of 10-20 Alfreds who are responsible for helping to coordinate managing customer homes in multiple capacities (ie grocery shopping, laundry drop-off and in-home cleanings).
Elevate, grow and manage building partnerships
Ensure that all standard operating procedures are consistently followed which allows all customers to receive excellent service
Manage the P&L for the area
Represent our company and brand in direct communication with our customers every week -- you will help us scale by making an indelible impression on prospective and existing customers each and every day
Manage our vendor relationships working closely with our vendor partners to ensure spotless service for our customer.
Coordinate daily and up to the minute communication with members of our team to ensure flawless execution of the service

What Else You’ll Need
Background is in hospitality management-- or in a related field with direct team management experience.
Bachelor’s degree / equivalent

About Us
Hello Alfred is a hospitality and technology platform focused on building intuitive, personal help into the most important space in people’s lives: our home. As the only company in the world that customers trust with the keys to their homes, we’re building a world where people come first, hospitality is an everyday luxury, and it’s not only easy, but OK, to ask for help to manage our busy lives.

We believe in responsible company-building, which means we deeply consider the second- and third-order consequences of our actions. We do the right thing, even when it’s more difficult or takes longer.

Find out why Fast Company named this four-year-old startup one of the 50 Most Innovative Companies in the World. Join us on our mission to build the future of urban living.

Note: We only hire people who are hospitable, extremely polite and down to make shit happen.

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What We're Building

Named one of the 50 Most Innovative Companies in the World by Fast Company in 2018, Hello Alfred is quickly establishing itself as one of the most disruptive commerce channels around, trusted to deliver services, goods and retail experiences past your door. Block-by-block, city-by-city, we’re building a marketplace, lighting up homes with the Alfred OS and service promise: to ensure Alfred members always #ComeHomeHappy.

With more than 1 million home visits to more than 40,000 households in residential buildings across eight cities — from New York, Boston, and Chicago to Los Angeles and San Francisco — we’re building the future of urban living. Join us and help change the way people live.

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Jessica Beck
Building @ClubAlfred @WHITESPACEVC I Brooklyn Girl. 0 or 100.
Ben Ross
People and Process Consultant @Hello Alfred Advisor @Bloom Credit @projectSHERPA CoFounder
Kyle Weeks
Apple Product Marketing Alum. Culinary grad. Somm. Creative. Entrepreneur. D1 Athlete.
Zachary Rosenblum
Account Manager @Hello Alfred@NYU @syracuseu MS/BS Hospitality Mgmt
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