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Harvest Exchange

Client Success - Associate at Harvest Exchange

Houston · Full Time
Harvest is a financial technology company that helps financial organizations compliantly distribute content, while also measuring its effectiveness. The A.I. driven platform helps institutional investors, advisors and individual investors easily access the insight most relevant to them. Read More
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Job Description

Overview:

Each day, thousands of Financial firms use Harvest Exchange to connect, share, and build authentic relationships with millions of professional and individual investors.

Our team works tirelessly to solve problems, build innovative solutions, and deliver results for our clients. We are building a diverse, inclusive, results-oriented culture, one which encourages people to be who they are and creates an environment where all employees have the opportunity to excel. A role at Harvest will accelerate your career in financial services.

Job Description:

We are searching for Client Success individuals to partner with some of the world’s largest and most progressive Financial Services companies. In this role, you will focus on maintaining and deepening our client relationships, while gaining a deeper understanding of our client's needs to help set a strategy for continued success. In addition, you will lead thorough onboarding processes, presenting our solution/business case face-to-face or via webex. You will focus on client happiness, retention and product upsells.

The position is full-time and will work in our Houston Headquarters.

Responsibilities:

- Maintain knowledge base of FinTech space and that of our prospect/client set – the world’s largest asset managers and service providers
- Interact frequently with Harvest clients before, during and after their experience
- Report internally and externally on Client usage and success / failures
- Develop and maintain a deep knowledge base of our software
2-way communication with our development team to ensure the product functions correctly to meet client needs
- Introduce new product features to internal development team as dictated by demand.
- Preparation and participation in prospect pitches, with a focus on execution and strategy
- Design and implement Proposals that meet the needs of our prospects and clients
- Use of CRM (Hubspot) for every prospect and client interaction
- Frequent 2-way communication with Account Executive teams to enhance the client experience and sales processes

Ideal Candidate:

Our ideal candidate has a track record of success and is looking to grow into a more senior Client-facing position. Bonus points if you have an interest in the financial markets and technology. Double bonus points if you already have relationships with media firms and marketing departments, particularly within financial institutions.

You must have 2+ years of client-facing experience as well as a consistent track record of exceeding client expectations and upselling. You excel at building a match between clients' business needs and our groundbreaking technology.

- Bachelor’s degree, preferably in Finance, Economics, or Marketing, with excellence in academics and strong leadership experience
- Creative thinker with an entrepreneurial spirit - someone who can identify a problem, theorize a solution, implement it and monitor results
- Strong communication and presentation skills (phone, video, email)
- Highly organized and detail-oriented with a strong ability to multi-task - must be Task/Goal focused
- Possess strong internal communication skills with a desire to constantly improve
- Possess strong software skills (Word, Powerpoint, Excel) and be a quick learner with other internal tools (Hubspot, Github)
- Demonstrate good judgment; be able to take initiative and be proactive
- Be knowledgeable about and interested in the asset management and financial services industry and understand the pain points of the Harvest reader/client
- Must be able to thrive in a highly dynamic, flexible work environment with a focus on execution

Harvest Offers:

- Opportunity to join a well-funded FinTech start-up in full growth mode with valuation upside
- Competitive compensation based on experience level, with stock options and full medical/dental coverage and 401k plan
- Collaborate with an experienced, talented, and motivated team of engineers, designers, and financial professionals across a flat organization
- Exposure to some of the largest and well known financial firms in the world


To express interest, apply directly or reach out to careers@hvst.com with a reference to this specific job.

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What We're Building

Harvest is a financial technology company focused on aligning the interests of financial services firms and their clients by optimizing for relevance, efficiency and transparency.

Harvest’s A.I. powers a digital network platform that helps financial organizations compliantly distribute content to a highly targeted institutional and retail audience.

Harvest’s software analyzes and learns from millions of proprietary behavioral data points every month. Our data analytics tools empower our community to better understand what the people they care about, care about.

Harvest also offers Vosterra, a white-label distribution and private portal solution engineered to maximize engagement between organizations and their most critical relationships. Vosterra is trusted by asset managers, research firms and member organizations to significantly improve business operations while reducing archaic infrastructure and expenses.

See a Case Study from a $50 billion Asset Manager http://info.hvst.com/download-asset-manager-case-study?hsCtaTracking=4837f7df-b029-47f3-9c16-aa025248a03a%7Ca6efb355-0e30-4617-8b0a-9cc38b884259
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Other Jobs at Harvest Exchange

Harvest Exchange Team

Mike Perrone
Co-founder and VP Product Design of @HVST. BS in Computer Science from Georgetown University.
Peter Hans
Co-Founder&CEO Harvest Exchange Corp Founding Team, Head of Sales & DOR - Height Securities MBA Finance - Vanderbilt, BA Psychology-Colby College
Jon LaNasa
Co-Founder Photofy, Founded InvitationBox.com (sold to CafePress), Worked at GreenShield Organic, Amphenol, Priceline WebHouse and Booz Allen. Notre Dame grad.
Graig Norden
VP, Head of Creative at Harvest Exchange, previous co-founder, 2017 finalist for WealthManagement.com's Thought Leadership Award. M.S. Hopkins, 2x Ironman 140.6
Christina Miller
Software developer and data analyst
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Harvest Exchange Investors

Jon LaNasa
Co-Founder Photofy, Founded InvitationBox.com (sold to CafePress), Worked at GreenShield Organic, Amphenol, Priceline WebHouse and Booz Allen. Notre Dame grad.