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Great Jones

Sales Operations Lead at Great Jones

New York City · Full Time
Great Jones ( is building a new operating system to serve the $8 trillion in rental homes owned by small-scale investors. Read More
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Job Description

We are seeking a versatile and driven operator with experience supporting and elevating a rapidly growing sales organization.

This is a role with outsized opportunities for an accelerated career track; with a clear path to growing and managing your own team if successful.

In this role you will provide strategic partnership, operational rigor, and analytical support to help our sales team win and drive topline revenue. You will lead with selecting, designing, developing, deploying and managing tools and processes that are needed to increase sales productivity. You will report and monitor key metrics and identify opportunities for our sales team to improve.

This is a unique opportunity to own the establishment of a sound operational and strategic foundation for a rapidly growing sales team. There are many ground-floor decisions for you to make and execute thoughtfully.

Partner with Head of Sales and other internal team members to set overall sales strategy and provide data-driven insights into overall sales performance and areas for improvement - from initial prospect data quality all the way to customer renewals - and to build the systems, reports and processes to identify and measure these insights and metrics, with ultimate goal of driving topline revenue
Own the selection, deployment, and management of tools that are needed to measure, evaluate, inspect, and generally improve overall sales performance. Examples include but are not limited to CRM and CTI technologies and platforms.
Through collaboration with the sales organization, utilize relevant qualitative and quantitative data to develop and implement data-driven processes and procedures for optimally effective and efficient team operations over time
Build expertise in cross-functional business initiatives and internal resources in order to assist the sales team in accomplishing company goals, with a focus on topline revenue
Ensure that all aspects of sales and revenue process changes are included in onboarding and develop training documentation where required
Align revenue reporting, training, and incentive programs with company-wide KPIs
Work closely with Head of Sales to establish, document, monitor, and enforce sales team rules of engagement, as well supporting the performance assessment of individual sales team members to enable more effective coaching and management.
Work with management team for ad-hoc reporting

You Have:
A high degree of drive and self-motivation
Excellent analytical and problem-solving skills with the ability to intuitively diagnose issues using data
Strong interpersonal and communication skills, both written and oral; aproven ability to translate business problems into clear communication with sales, marketing, and other teams
The ability to be flexible and a strong team player and thrive in a dynamic work environment,
The ability to analyze data & relate it to business needs, with a particular eye towards driving topline revenue and creating efficiencies in the sales process
An understanding how business processes and reporting work together
Excellent organizational and prioritization skills with attention to detail, and ability to work on many tasks concurrently
An eagerness to work in a startup team environment that will be rapidly changing
Comfort with navigating ambiguity
Preferred: Experience supporting several functional organizations; knowledge and understanding of key metrics driving a sales environment
Preferred: Experience with SFDC and SFDC-integrated tools such as Docusign or calling systems

Experience and Qualifications:
Minimum of 2 years in sales operations, finance, consulting, or sales analytics capacity, ideally 4-6 years of total work experience
Passionate self-starter with entrepreneurial spirit who is able to work independently and has a proactive work style; quick, flexible thinking; and an open, inquisitive approach
Highly analytical thinker with an orientation towards scalable solutions
A ‘driver’ with a ‘get it done’ attitude
Experience managing multiple projects with a sense of urgency; excellent problem-solving skills
Strong knowledge of Excel and Salesforce a plus

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What We're Building

Great Jones (, an NYC-based, venture-backed startup, is rethinking the $40B property management industry from the ground up.

By combining proprietary, best-in-class technology with deeply experienced local teams and a network of skilled partners, our full-service offering enables property owners to achieve exceptional performance from rental ownership without the management friction or headaches.

The Great Jones platform’s custom tools and data sets enable faster, more effective decision-making and issue resolution, powering 300-500% productivity gains versus typical property managers while offering real-time transparency that delights owners and retains residents.

Great Jones allows the owner of a midsize portfolio, or even a few rental homes, to achieve the same occupancy levels, cost savings, and sophistication as the REIT that owns tens of thousands.

The result of all of that? Trusted partnership and profitable, passive income, at last.

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Great Jones Team

Jay Goldklang
Founder & CEO @Great Jones; formerly VP of Product Management & Logistics Operations @1stdibs; @Bain & Company, @SeamlessWeb, Stanford GSB, Yale
Abigail Besdin
Head of Growth at Great Jones; formerly VP Platform Growth & Content at Skillshare.
Ben Asnis
Director of Sales - experience scaling teams and creating scripting/process to do so. 100's of sales reps hired, trained, to be successful at selling to SMB's.
Anusha Chemicala
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Laura Schultz
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Great Jones Investors

Dave Eisenberg
Currently: SVP @CBRE (fmr CEO @Floored) . investor at Employee: @Bain & Company, @Bonobos, @TellApart, @Accel Education: @Harvard University