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Community Manager at Aero

San Francisco · Full Time

The golden age of flight, with a modern twist.

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Job Description

Aero connects you with the best options in air travel, no matter where you’re going. We have incredible momentum, a beautiful brand, and we’re guided by some of the best voices in travel technology.

About the Role

We are looking for a Community Manager to help manage our social media presences across the web and ensure our conversations with existing and potential customers are thoughtful and on-brand.

In addition to external communications, you'll play a key role in gathering product feedback from our user community, facilitating conversations around proposed features, and ensuring that the quality of client experience meets our incredibly high standards.

Specific Responsibilities

+ Be the voice of Aero when interacting with users and the public.
+ Establish a plan for social media, to include suggested content, post scheduling, and key performance targets.
+ Draft and implement client-facing emails through Sendgrid or equivalent marketing tools like Mailchimp.
+ Proactively reach out to customers to gather feedback and ensure an impeccable quality of service.

Ideal Candidates will Have

+ A Passion for startups and travel.
+ An energetic and outgoing attitude with a get it done approach.
+ 2+ years of experience in PR, marketing, or an equivalent public-facing position at a consumer-focused company.
+ Experience in managing high-profile social media accounts.
+ Familiarity with enterprise email services and marketing automation tools.
+ Excellent verbal and written communication details.

Perks of the Job

Work with passionate and awesome folks? Check. Comprehensive medical, dental, and vision insurance? Check. Competitive salary and meaningful equity? Check. Be part of a cool travel company with a beautiful brand and a great domain? Check.

We are headquartered in San Francisco's Financial District, close to public transportation.

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What We're Building

Aero is working on the next big thing in travel. We’re tight-lipped about what we do, but our goal is nothing less than to reimagine the experience of air travel.

Aero is a seed funded company backed by Expa. Expa is startup studio (a company that creates new companies) founded by Garrett Camp, co-founder and Chairman of Uber.

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Aero Team

Jake Seip
GM @ Aero. Formerly Co-Founder and CEO @COMPGUN (YC W16). @Colgate University graduate. First Business Analyst @LivingSocial
Greg Roberts
Product Operations @Aero

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