GENERAL PURPOSE OF JOB:
This position is responsible for compliance of all aspects of company and Federal policies within the day-to-day operation of the airline. Must be able to effectively communicate all airline business to Internal and external departments. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and constantly measure performance against these goal and objectives to raise the performance of the station. Responsibility to evaluate, manage and provide ongoing feedback to employees and develop individuals and encourage career advancement. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Establish and maintain safety compliance of aircraft, customers, facilities and employee working environments. Address issues and provide corrective action as they warrant
Ensure compliance with all Federal directives and security requirements. Audit to ensure quality assurance
Ensure Compliance for controlling of station expenses/cost and maintain an effective cost control program
Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments
Coordinate airline vendor functions and act as liaison for local contracts providing service to partners, i.e., fueling skycap, security, catering, cleaning and ground handling. Evaluate performance and implement appropriate measures to review service provided to Airline.
Ensure compliance of all station manuals and monitor for current revisions and availability
Ensure compliance of customer service, baggage handling and departure dependability. Monitor and verify quality control.
Establish effective and cost efficient work schedules for all station employees. Participate in establishing interview, hiring and manpower requirements.
Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental and local training issues.
Provide feedback, research and response to customer complaints/compliments in coordination with Customer Relations.
Establish employee recognition programs for station achievements, i.e., safety, performance and revenue collect programs.
Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
Perform all functions of a Station Agent
Other duties as assigned by regional Manager.
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Be pleasant with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Develop one's own ways of doing things abiding by to TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done
Be persistence in the face of obstacles
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Must be willing to work a flexible schedule including nights, weekends and holidays.
OTHER REQUIREMENTS AND QUALIFICATIONS:
Education: High School Diploma or Equivalent, College preferred
Experience: Three(3) years previous airline experience in a management capacity
Job Type: Full-time
Airline: 3 years (Preferred)
Management: 3 years (Preferred)
First Air is a commercial airline providing consumers with luxury flights to domestic locations across the United States. The name “First Air” represents our commitment to providing First-Class service to every paying customer.