FameBit (Acquired By Google)

Community Support at FameBit (Acquired By Google)

Santa Monica · Full Time
We are a bunch of smart folks trying to disrupt the YouTube influence marketing space. Read More

Job Description

FameBit is looking for a Community Support rock star that has strong communication skills, a passion for helping people and a magnetic personality. You’ll be on deck for handling customer support responsibilities, creating educational content and helping grow our community of passionate YouTubers and brands . Knowledge of the YouTube space is a huge plus. This is an opportunity to join a small yet growing team that is changing the way brands and social influencers work together.

Responsibilities

Be the first point of contact on support responsibilities through our online support system and email.
Work closely with the Community Director to quickly care for customer concerns.
Create or recommend support systems and flows that cut down on the customer support workload.
Create support articles, blog posts, and screencasts in response to common support requests.
Work with the product team to address user concerns and find solutions to help improve user-exprience.
Experience & Skills

1-3 Years Experience
Excellent written communication skills and a stickler for grammar.
An uncanny ability to turn a negative situation into a positive one.
Extreme patience and the ability to remain cool under pressure.
Strong ability to stay on track while constantly multi-tasking.
Willing to put out fires on evenings, weekends, and holidays.
A love for people and for “Inbox Zero”.
Knowledge of the YouTube space, previous channel experience is a plus.
Enough personality to fill a room.
Experience with Desk.com is a plus.

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What We're Building

FameBit is a marketplace that connects brands to creators for branded content that is shared with millions of engaged viewers on YouTube, Instagram, Facebook, Twitter, Tumblr, and Vine. FameBit has over 45,000 creators in its influencer network which reach over 3 billion people all over the world.

Add testimonials, product launches, and photos that highlight your company

Team

David Kierzkowski
Co-Founder/CEO @FameBit (Acquired By Google). Head of Product. #500Strong
Agnes Kozera
Co-Founder @FameBit (Acquired By Google), #500Strong, Studied @York University
Adam Hendle
Director of Community at FameBit
Todd Gallet
Sales executive at 4 successful ventures in Financial Services and Social Media Marketing. A career in sales, but a passion for fitness and hospitality.
CINDY ORTIZ
Director of Branded Content Strategy @FameBit (Acquired By Google). Former @ThisIsFusion / Univision News reporter & @Stylehaul Talent Manager
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Have Questions? Ask Us Anything

Our Investors

Robert Wuttke
Founder and CEO of be2 and C-Date, a profitable $60M+ business. Investor in @Tripping.com @Stockpile @ThinAir @Tradeshift @uBiome @Mayvenn @TerrAvion
Bedy Yang
Managing Partner 500Startups (focused Latam + international); Founder @Brazil Innovators
James Riney
Head of 500 Startups Japan Previously VC @ DeNA, Founder & CEO STORYS.JP
Parker Thompson
Partner @AngelList. Partner @500 Startups. Code+BD @Pivotal Labs. Code @Placesite. Hoarding data @Internet Archive. Digital copyright stuff @UC Berkeley iSchool.
Steve Taylor
Chairman Neighborhood Bancorp Chairman Taylor Asset Management, Inc.
Matthew Romaine
Co-Founder & CEO @Gengo; @Brown University & @Stanford University in CS & Music; ex-@Microsoft, @Sony; OnLab mentor; featured in Time.com & WSJ; J+E bilingual
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