Facebook

--- Client Escalation Engineer ... at Facebook

New York City · Full Time
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Job Description

--- "Facebook's mission is to give people the power to build community and bring the
world closer together. Through our family of apps and services, we're building a
different kind of company that connects billions of people around the world, gives
them ways to share what matters most to them, and helps bring people closer together.
Whether we're creating new products or helping a small business expand its reach,
people at Facebook are builders at heart. Our global teams are constantly iterating,
solving problems, and working together to empower people around the world to build
community and connect in meaningful ways. Together, we can help people build stronger
communities — we're just getting started.\n\nOur team is looking for a high-performance,
client-facing engineer with a problem-solving mindset. As an Escalation Engineer,
you will be part of a dedicated client pod, together with Sales and Solutions Engineering,
and will work directly with one of our biggest clients to solve blocking issues
(across all Facebook products, as well as with the client's custom integration),
enabling that client to realize the full potential of our solutions. This role will
allow you to apply problem solving and consult clients on creating and executing
an ad-tech strategy. \n\nResponsibilities\n•Own maintaining one client's technical
experience at Facebook\n•Troubleshoot technical issues and debug code\n•Write readable
and well-documented code to resolve issues\n•Collaborate with product engineering
teams to improve products\n•Understand client's business objectives, identify problems
or opportunities and address them using technology\n•Understand Facebook's system
architecture and integration components to propose solutions that unblock client
objectives\n•Create documentation and develop best practices to help cross-functional
partners, your client, and all FB customers get the most out of using the system\n•Analyze
data and insights to troubleshoot underlying bugs\n\n\nMinimum Qualifications\n•6+
years of experience of shipping production code\n•Experience in communicating technical
concepts to non-technical audiences\n•B.S. or M.S. in Computer Science or equivalent
experience\n•2+ years of experience with SQL\n•Experience in problem solving and
fixing products\n\nPreferred Qualifications\n•6+ years experience with one OOP\n•Experience
contributing to open source projects, shared code repositories, and/or personal
projects\n•Experience contributing to the development community (blogs, Stack Overflow,
Quora, slack, etc.)\n•Experience working with or in support of diverse communities\n•Experience
working directly with clients\n•Technical understanding of Facebook products (including
Ads and Pages API, Identity Platform), as well as how Facebook clients would use
them to achieve business goals\n\n\nCompensation listed below are simply ranges
and are subject to change"

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What We're Building

Founded in 2004, Facebook's mission is to give people the power to build community and bring the world closer together. People use Facebook to stay connected with friends and family, to discover what’s going on in the world, and to share and express what matters to them.

Facebook is defined by our unique culture – one that rewards impact. We encourage people to be bold and solve the problems they care most about. We work in small teams and move fast to develop new products, constantly iterating. Together, we can help people build stronger communities — we're just getting started.

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Chris Hughes
Publisher at The New Republic, Executive Chairman of Segovia, and Co-Founder of Facebook
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