Customer Success Specialist

We at ExtraaEdge are a VC backed SaaS product company. We are building the future of SaaS enrolment - admission & marketing technology. Briefly, ExtraaEdge leverages analytics & data science to increase, manage & predict educational institute admissions. Using our “Admission & Marketing Automation Software” we help turn admission teams win & meet their conversion goals.

We are hiring for** Customer Success positions** for professionals with 2-4 years of experience for the Pune & Bengaluru location.

The candidate is expected to Drive Customer Success Outcomes :

1. Increase renewal rates and reduce churn
2. Expand our revenue in accounts through up-sell
3. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

**At ExtraaEdge we believe in hiring for potential and not necessarily for an already proven and exactly matching work experience.
Therefore, the primary requirement of this role is:

(1) Minimum 2-4 years in Customer Success or Account Management roles preferably in a product company.
(2) Understanding of SaaS business & underlying metrics
(3) Hands on expertise to deal with data & draw insights.
(4) Ability to manage influence through persuasion, negotiation, and consensus building
(5) Strong empathy for customers AND passion for revenue and growth
(6) Market competitive CTC.**