* Manage tickets for staff, faculty, students and VIPs. Tier 2 and 3 support * JAMF Pro administration. Image creation, package distribution, policy creation, enrollment....more * Pilot CreativityKit program consisting of rollout of over 100 macbook airs to students via Apple DEP and VPP * Tech Refresh of over 300 desktops * Staff and Faculty environment of over 2000 computers. 60/40 Mac/Windows split * Distribute software via Office 365 and Adobe SaaS * Administrator of Bomgar Remote Software * Extens
* Monitor high volume helpdesk environment for leading beverage distributor in the northeast * Organized and oversaw the repair of technology * Maintain Keyora database using...more SQL * Technical maintenance of hardware for 200+ sales staff both remotely and in person * Technical maintenance of hardware for 100+ office staff * Manage rollouts of new equipment and software * Coordinate with team to resolve problems in a timely manner * Manage and maintain supplies for office equipment * Communicate wi
I helped to launch a new document scanning software to a multi site company. Rolled out a new sales software and Surface Pro laptops to over 200 salesmen, which migrated them off old Fujitsu laptops and an ancient sales software. Participated in hands on training, launch seminar, and training documentation creation. I obtained by CCT with JAMF Pro in order to administer the management software with two companies. I took it upon myself to create a SCCM test lab for a company that had no means of Windows management. Joined and quickly helped implement a never before program with a college. We rolled out over 100 mac pros to students taking part in a special program utilizing 0 touch deployment for the first time in the department. Participated in scheduling and rollout of tech refresh of over 300 computers throughout various departments. Began working at a startup and took on roles in QA as well as rebooting the onboarding experience.
I enjoy moving from task to task depending on what is needed at the time. I like to be able to learn from those around me and continue learning throughout my time with the company. The more you learn, the more you are able to take upon yourself