1. Distro identifies those in danger of churn and builds a 360 view of them and their behavior profile. 2.Then it scores the network above them to find the individual who would be most influential to them at this moment. It then sends the company one of 60 different message types to alert that influencer. 3. Distro measures the action of the influencer and the target to determine if the person… · More has been retained. 4. Distro learns from the above and around we go again. 5. All of this performance and other insights are reported on a dashboard.