datawire.io

Customer Success Engineer (Kubernetes) at datawire.io

Boston · Full Time
Datawire builds open source tools for developers using Kubernetes. Our mission is to make developers awesomely productive in building microservices. Read More
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Job Description

Become the first member of the customer success team at Datawire! We take the success of our customers very seriously. Do you deeply care about your customers and making them successful?

We are looking for someone who has:

* Client-facing experience
* Excellent written and verbal skills
* Strong understanding of Linux, cloud, and systems architectures

This is a great opportunity for you to learn about state-of-the-art cloud-native technologies such as Docker, Kubernetes, and Envoy with an amazing tech team.

Your general responsibilities would include:

* Engage with customers to insure they have a great experience with our software (and convert them to paying customers)
* Taking ownership of technical issues, and triaging/reproducing issues before escalating into engineering
* Improving our documentation to proactively address problems
* Build and develop a support workflow

We're looking for someone who has a track record of rapid learning and development.

Apply Now

What We're Building

We're making it easier for developers to build cloud-native applications on Kubernetes. Our open source toolkit (comprised of Telepresence (https://www.telepresence.io), Forge (https://forge.sh), and Ambassador (https://www.getambassador.io)) empowers developers to adopt a cloud-native development workflow for Kubernetes services.

We also love to write about technology, e.g.,:

* Kubernetes ingress and NodePorts: https://blog.getambassador.io/kubernetes-ingress-nodeport-load-balancers-and-ingress-controllers-6e29f1c44f2d
* Developer workflows: https://www.datawire.io/faster/

About: We're a VC-backed company located in Boston. Our team has broad expertise in designing cloud scale distributed systems, open source, messaging, security, and building great products. Our team consists of top-notch experts in their field who are humble, driven, intellectually curious and can pivot on a moments notice.

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datawire.io Team

Richard Li
Founder datawire.io • Ran product @Duo Security, @Rapid7 • Studied @mit • Patent holder
Marie Burns
Recruiting & Organization Architect for Startups: @datawire.io @Cambridge Blockchain, @Compete, @Krash, & founded @Untappt Growth
Abhay Saxena
Building Next Generation Microservices Solutions
Philip Lombardi
Backend JVM engineer with experience in Internet of Things, distributed systems and platform engineering.
Itamar Turner-Trauring
20+ years of experience solving problems with software. I start with goals, work backwards to implementation, appropriate levels of quality, and functionality.
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datawire.io Investors

Ed Roman
Managing Director, Hack VC. Entrepreneur, developer, angel. Built several startups with strong exits. I pay-it-forward by helping as much as possible.
Corey Thomas
Enterprise security operator angel. CEO @Rapid7. Formerly MSFT and @Parallels. HBS and Vanderbilt alumnus.
BOSS Syndicate
Founders backing founders in BOSTON.
Elias Torres
Founder @Drift and @Performable, technical executive in two other startups including @HubSpot and obsessed with building startup engineering teams.