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Danale

Customer Service Representative at Danale

Irvine, Orange County · Full Time
We are a young and well-funded startup with offices in San Francisco and Irvine. We have a small but highly motivated team with members from around the world. We dedicate ourselves to create the world-class platform for all Internet of Things devices, like smart home products, wearable devices, etc. Read More
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Job Description

We are looking for a tech-savvy customer service guru to join our team. Are you obsessed with using tech? Are you the go-to person in your friend group for electronic devices? Do you have a hankering for helping people? Sound familiar, then we want to meet you!

As a member of the Danale Technical Support Team, the customer service representative will provide an exceptional customer support experience by answering inbound calls from customers needing assistance, troubleshooting tickets, and creating supporting documentation for our products.

Job Responsibilities:

1) Answer and respond to incoming phone calls in a professional matter

2) Utilize Zendesk to provide second tier support to end users

3) Create FAQs and User Guides for our application and supporting products

4) Assistance on social media management and content creation

5) Assistance in general operational tasks and recruiting assistance

Required Qualifications:

1) Bachelor’s Degree

2) Experience in a customer service role

3) Tech savvy, loves technology

4) An active problem solver and fast thinker

If you don’t write a cover letter, how will we know you? Help us out by telling us why you are a good fit and what type of tech. you are passionate about! We will reward a can-do attitude with opportunity and would love to welcome the right person into our team.

Requirements:

Must be authorized to work in the US for any employer.
Minimum 1 year customer service experience

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What We're Building

We are building the next generation platform to support various Internet of Things (IoT) devices. Connecting and empowering them for various intelligent Applications.

Danale Team

Elizabeth Kennard
VP of Business Development at Danale, advisor to Alcidae. Strong background in business development and operation improvement.
Shiladitya Chakraborty
Shiladitya Chakraborty, PhD chakrab2@gmail.com 217-722-6471 Data Scientist and machine learning expert looking for exciting new opportunities.
Christopher Walker
Worked as lead copywriter and customer service manager at an IoT startup for the last year. Previously, a Junior Systems Administrator and at a law office.