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Sell your products everywhere. Create Online Store ,Sell on Marketplaces ,Deliver Anywhere

Support Associate

₹1L – ₹2.5L • 0.0% – 0.2%
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We at Zepo are looking for an eager-to-learn Support Associate. This person is a key leader in improving and strengthening experience, focused on an exceptional customer journey. We are looking for people who love & enjoy doing customer service.


Zepo is an end-to-end e-commerce solution provider that helps businesses sell online and create successful brands. Working for Zepo is defined by constantly being on your tip-toes and outdoing your own self. If you are smart, driven and determined to make a difference, life at Zepo is something that you will love.


Some of the pros of working at Zepo:
• A team that works, plays, travels and parties together
• Exponential Learning & Accelerated Career Growth
• Comfortable office space with no cubicles whatsoever. It is your second home.
• Amazing work culture and a freedom to work by your own rule book!


To know more, visit: zepo.in

Responsibilities:
Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Accommodates client disabilities by recommending correct solutions to the blockers they are facing while using our services.
Improves Software performance by identifying problems; recommending
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills:
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Support Representative Entry Level Skills and Qualifications:
Problem Solving, Freshdesk/ Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration
CTC: 1.5-2 LPA (based on experience)
Experience: Minimum of 6 Months in customer service or front desk, preference will be given to candidates from tech/e-commerce background

If you think you have that “whatever it takes” attitude for such a role, apply now!

Zepo at a glance

Sell your products everywhere. Create Online Store ,Sell on Marketplaces ,Deliver Anywhere

Zepo focuses on SaaS, E-Commerce, Small and Medium Businesses, and E-Commerce Platforms. Their company has offices in Mumbai. They have a mid-size team that's between 51-200 employees.

You can view their website at http://www.zepo.in or find them on Twitter and Facebook.

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