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Sell your products everywhere. Create Online Store ,Sell on Marketplaces ,Deliver Anywhere

Support Associate

₹1L – ₹2.5L • 0.0% – 0.2%
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We at Zepo are looking for an eager-to-learn Support Associate. This person is a key leader in improving and strengthening experience, focused on an exceptional customer journey. We are looking for people who love & enjoy doing customer service.

Zepo is an end-to-end e-commerce solution provider that helps businesses sell online and create successful brands. Working for Zepo is defined by constantly being on your tip-toes and outdoing your own self. If you are smart, driven and determined to make a difference, life at Zepo is something that you will love.

Some of the pros of working at Zepo:
• A team that works, plays, travels and parties together
• Exponential Learning & Accelerated Career Growth
• Comfortable office space with no cubicles whatsoever. It is your second home.
• Amazing work culture and a freedom to work by your own rule book!

To know more, visit: zepo.in

Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Accommodates client disabilities by recommending correct solutions to the blockers they are facing while using our services.
Improves Software performance by identifying problems; recommending
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Support Representative Entry Level Skills and Qualifications:
Problem Solving, Freshdesk/ Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration
CTC: 1.5-2 LPA (based on experience)
Experience: Minimum of 6 Months in customer service or front desk, preference will be given to candidates from tech/e-commerce background

If you think you have that “whatever it takes” attitude for such a role, apply now!

Zepo at a glance

Sell your products everywhere. Create Online Store ,Sell on Marketplaces ,Deliver Anywhere

Zepo focuses on SaaS, E-Commerce, Small and Medium Businesses, and E-Commerce Platforms. Their company has offices in Mumbai. They have a mid-size team that's between 51-200 employees.

You can view their website at http://www.zepo.in or find them on Twitter and Facebook.

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