Product Manager

About Us

Zenput was founded in 2012 with offices in San Francisco, CA (our HQ), Atlanta, GA and Guadalajara, Mexico. Top restaurant, retail, and other multi-unit operators like Dominos, Chipotle, KFC, Five Guys, and 7-Eleven use Zenput to elevate team execution across all of their locations. Today we have customers who are collectively overseeing 50,000 locations across 40+ countries using our cloud-based platform to make their operations more agile and their employees more productive.

At Zenput, you will work on the roadmap for our Food Safety and Operational Excellence product, working with Engineers and UX Designers to build the next generation of Franchise-wide capabilities end-to-end. We are looking for a user-centric, data-driven, and outcome-oriented Product Manager to join our product team. You will be based in our new and rapidly growing office in Guadalajara, MX helping us scale our strong value-based culture.

At Zenput, being a Product Manager means:

• Being product obsessed, a high degree of customer empathy, avid learner, active and influential communicator, systems thinking, analytical and data-informed decision-maker, having clear ownership, great attention to detail, working shoulder to shoulder with Engineering and UX Design.
• Seamless execution and planning skills, experience and familiarity with customer and product discovery frameworks and tools such as but not limited to User Story Mapping, Customer Journey Mapping, User Personas, Jobs to be Done, and PRDs.
• Being part of cross-functional teams with members from Engineering, Marketing, Customer Success, Support, Sales and Design where each team has clear OKRs that they are responsible for.

What You'll Do

• Lead customer and product discovery to launch innovative solutions
• Design and execute on the current product vision
• Craft and own the product backlog for new features
• Triage and prioritize bugs to maintain a cohesive and seamless user experience
• Build personal relationships with customers to gain deep understanding of their Jobs to be Done, pain points and goals
• Drive product development with a cross-functional world class team of engineers and designers
• Define and analyze metrics to inform product success

What We're Looking For

• 2+ years of experience managing B2B or Enterprise Software products
• Experience building products in cross functional teams in agile environments
• Excellent written and verbal communication and presentation skills with ability to articulate customer JTBDs
• Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback
• Experience using customer and product discovery frameworks such as but not limited to User Story Mapping, Lightning Decision Jams, Customer Journey Mapping and Jobs to be Done
• English language fluency

Nice to have- Ability to create wireframes/mockups and user flow designs in Balsamiq, Figma, Sketch or similar tools

• Use of SQL to pull data and develop dashboards to inform decision making and track product success
• Domain experience in food service, retail operations, operations research or related fields

What You'll Get

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Savings fund
• Food vouchers
• 30 days Christmas bonus
• Medical insurance
• Paid company holidays
• 12 vacation days and unlimited PTO
• Ownership through stock options
• Yearly team off-sites
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun-team events and a casual work environment

Zenput provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.