Customer Operations Associate

About Us

Zenput was founded in 2012 with offices in San Francisco, CA (our HQ), Atlanta, GA and Guadalajara, Mexico. Top restaurant, retail, and other multi-unit operators like Dominos, Chipotle, KFC, Five Guys, and 7-Eleven use Zenput to elevate team execution across all of their locations. Today we have customers who are collectively overseeing 50,000 locations across 40+ countries using our cloud-based platform to make their operations more agile and their employees more productive.

Our team is comprised of hungry individuals who enjoy the challenge and thrill of building a company as well as solving real problems that have a huge impact on our customer's businesses. As a Customer Ops Associate, you will be on the front-lines helping customers set up and maintain their accounts, as well as assisting our clients in their day-to-day store operations, resulting in decreased operating costs and improved brand quality standards and profitability.

WHAT YOU’LL DO

• Help customers solve problems in the Zenput platform.
• Use internal tools to troubleshoot trouble tickets
• Manipulate and sanitize of large data sets in Excel
• Assist customers with follow up on-boarding support
• Support Sales/Success teams with account management, technical support
• Be a voice of the customer, helping our product an Engineering teams better understand our customers needs

WHAT WE’RE LOOKING FOR

• Recent college graduate (or applicable relevant experience)
• Conversational english a must!
• Excel fluency
• Technical background (Not necessarily TECH, but need to be competent in how to use Computers/Communication Programs/Bluetooth/Tablets/Phones and Internal Tools)
• Excellent interpersonal and communication skills (written/verbal)
• Multi-tasker
• Context Switching Ninja
• Front facing customer service experience in any industry
• Minimum High School diploma
• Experience working with a distributed/remote team is a plus.

SKILLS & PERSONAL TRAITS

• You are organized and process-oriented.
• You are honest and empathetic. You can put yourself easily into someone else's shoes.
• You are not afraid to pick up the phone and call someone to help them solve their issue.
• You have a Detective's mentality to identifying and solving problems.
• You don't rely on other's to solve problems, you just "get it done".
• Ability to learn new products, concepts, eagerness to explore new technology.
• You concentrate your efforts on the most important priorities, moving quickly through issues, and driving for completion.
  
• You know how to find the optimal balance between speed, accuracy, and quality in the work you deliver.·
• You have a polished, professional, and articulate communication & presentation style, but you’re not a robot. Your personality shines through!
• You are creative and resourceful, and can adapt to rapidly-changing priorities in a fast-paced, start-up environment.
  

WHAT YOU’LL GET IN RETURN

• Opportunity to put your stamp on a growing organization and expand your career
• Great mission-driven team members from diverse backgrounds
• Competitive pay
• Vacation, Health, Retirement Benefits as appropriate
• Ownership through stock options
• Yearly team off-sites
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun-team events

Zenput provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.