Avatar for zenloop

Improve relationships with Net-Promoter-Score (NPS)

Head of Customer Success (f/m/d)

€70k – €90k
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You and your team will empower our enterprise clients to become experts in the field of customer experience, to utilize our platform benefits at max and to achieve the desired results — boosting customer retention, growth and profitability. You and your team will be the starting point of long lasting customer relationships ensuring the health of our SaaS business


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Your responsibilities:

Support the team in constantly doing their best to secure a long-term customer relationship with our clients using zenloop

Anchor our platform deep into processes and relevant departments of our clients

Identify and grow opportunities with existing customers and collaborate with our dedicated sales team to ensure growth attainment

Guarantee strong customer loyalty and to identify possible churn risks at an early stage

Fully leverage the functionality of our customer success software Planhat

Create and establish onboarding standards (videos, templates, slides) for new clients

Take responsibility for budget planning, controlling and report directly to our founders

Further develop and manage the fast-growing team training their skill set and excellence

Create and distribute content to continuously train individual persona and lifecycle segments

Establish and lead a regular customer success round table to unite the peers of leading SaaS companies and ensure constant exchange about best practices within the industry.

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Your profile:

You have 4 or more years of significant Customer Success experience, ideally within a SaaS company with tech heavy product and enterprise focus

Ideally you have lead a team of 2 to 5 people

You have a Customer-first mindset: colleague will wonder whose side you are on

You are fluent in english and german

You are a networker with strong ties to peers

You are a team player enabling your team to grow zenrocket experts

You are a constant learner who uses different sources for growing

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Our offer:

Challenging and varied tasks in a dynamic environment

Individually grow in a fast-paced start up with well experienced founders and a skilled management team

Regularly trainings to constantly increase your knowledgev

Competitive salary

Biyearly company offsites, regular team events and team lunches

High-end equipment and a cozy and modern office space in the heart of Berlin

zenloop at a glance

Improve relationships with Net-Promoter-Score (NPS)

zenloop focuses on SaaS, Surveys, and Global. Their company has offices in Berlin. They have a mid-size team that's between 51-200 employees.

You can view their website at https://zenloop.com

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