Avatar for Zencity

Tech enabled home & hotel management

Customer Service Agent - Overnight

$5k – $10k
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Zencity is a rapidly-evolving hospitality company creating smartly designed homes and authentic living experiences for travelers from around the world.

We are looking for a reliable and dedicated person to join our Hospitality team. In this role, you will ensure that our customers have a seamless, supported, and exceptional journey wherever they stay with us and help enforce community guidelines at one of our prized locations.

If you are hard-working, empathetic, and detail-oriented, this is the job for you!

Job Type: Part-time
Wage: $6-15
Shift: Overnight / Weekend shift

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Job responsibilities:

Client Support

  • Provide enthusiastic and personalized customer service to Zencity clients
  • Assist our clients with their needs during the booking process, pre-stay, during their stay, and post-stay
  • Proactively resolve client issues as they are reported
  • Ensure outstanding client questions and requests are handed off with an end-of-shift update
  • Become a subject matter expert on our 3rd party sales channels’ policies
  • Review client messages and add support if any have gone unanswered
  • Help maintain internal repair and maintenance trackers

Zencity at a glance

Tech enabled home & hotel management

Zencity focuses on Real Estate, Hospitality, Travel & Tourism, and Consumer. Their company has offices in Chicago, Kansas City, and St. Louis. They have a small team that's between 1-10 employees.

You can view their website at http://livezencity.com or find them on Facebook and LinkedIn.

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