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Tech enabled home & hotel management

Operations Manager - Chicago

$45k – $60k • No equity
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The Operations Manager in Chicago is a critical role to delivering the best possible guest experience in a high priority Zencity market. You will manage our Field Operations team in Chicago including: lead a team of 10+ field staff, build a culture of excellence (and fun), and make sure each unit is 100% ready for Zencity guests.

Zencity is a fast growth Chicago-based hospitality company. We pride ourselves on creating authentic living experiences by designing compelling homes for rent, in convenient locations, and with insider city access for our guests.

Field Ops Leadership (10%)
- Set tactical priorities for Indianapolis Field Operations team including identifying areas for improvement, drafting work plan for the team, and supporting senior leadership
- Design process flows for the successful and efficient execution of field operations

Team Management (40%)
- Hire and appropriately staff housekeeping, handymen, and other field ops teams
- Onboard new staff and deliver ongoing training & feedback to staff including briefing team on how to use tools, follow processes, and improve performance
- Host routine meetings with the field operations team to direct priorities, deliver updates, and promote quality & efficiency of operations
- Monitor progress of daily field ops activities to ensure timely completion of all tasks
- Be available and responsive to field ops team member questions and concerns

Guest Experience (40%)
- Monitor quality control of each unit by conducting inspections, scoring turnovers, and preventing any issues from adversely impacting the guest experience
- Help schedule repairs and maintenance of units, minimize disruption of the guest experience, and confirm units are 100% after completing maintenance
- Manage guest access process including: managing keys/access codes to each unit, distributing those keys to the appropriate lockboxes or other locations, and supporting seamless guest check-ins

Supplies Management (10%)
- Manage supplies by conducting weekly inventory, ordering supplies up to par, and organizing supplies in warehouse efficiently
- Maintain trackers to monitor performance, turnover costs, and unit specific details

Zencity at a glance

Tech enabled home & hotel management

Zencity focuses on Real Estate, Hospitality, Travel & Tourism, and Consumer. Their company has offices in Chicago, Kansas City, and St. Louis. They have a small team that's between 1-10 employees.

You can view their website at http://livezencity.com or find them on Facebook and LinkedIn.

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