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A scooter available whenever and wherever you want through your smartphone

Customer Care & Engagement Assistant

€8k – €9k • No equity
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Customer Incident Management :

Provide excellent customer service, with a positive attitude focused on quality of service to ensure customer satisfaction.
To be responsible for ensuring that all journeys are made in optimum conditions and that our users have the best experience.
Manage users in session, questions from users outside sessions, leads from web chat

Technical team support :

Communicate with YUGO technical services of feedback from our users to improve the service (KPI reports)

Client advice :

E-mailing strategy, user surveys to have feedbacks
Management of the database and newsletters sending

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