Customer Support

We are looking for a part-time employee to join our customer support/risk
management team. This is a remote part-time position with a commitment of 15+ hours a week at a minimum through the holidays.

The Basics

• Support ticket handling; resulting in satisfactory resolution of customer reported issues.
• Respond and resolve reported issues.
• Extreme focus on customer happiness
• Excellent communication skills. Fluent in English.

Ideal Qualifications

• Has worked in a customer-facing job; account management, customer support, etc.
• Proficiency using Zendesk, Salesforce or other CRM based tools

While your Yiftee experience will be focused on customer support, you will also have a front row seat to the inner workings of a startup, run by an executive team that has multiple IPOs, successful acquisitions and years of venture capital and entrepreneurial experience under our belts.

If you are interested in helping local businesses and communities recover from the pandemic quickly and thrive, join our team. People who have started out in this role are now in sales, marketing, training and other areas of the company.